Did you give them the style #? Some items may have the same name/description or are just close. THe only thing I can suggest is try again with the style # you get from the website and if they say the same thing, ask why it's still on the website them if it's discontinued.I'm so confused...
I called the Coach store to see if they had the tote I wanted, the mens heritage stripe n/s tote and they told me it was discontinued. It's still on the website so I don't understand...is there another bag with the same name, or a similar name?