I sold a Gustto baca bag this week on ebay. I purchased it myself from neimanmarcus.com so I would never ever think it would be a fake. Well the buyer just sent me a note that the bag is fake and of course they want a refund. I contacted nm and here's they're reply:
Thank you for contacting Neiman Marcus Online.
Please be assured that any designer
merchandise purchased at Neiman Marcus
is authentic.
We want you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your unworn, unwashed, or defective merchandise for a refund.
For a full credit, please return your merchandise by following the instructions on your return form included on your packing slip and send your package via FedEx or insured Parcel Post to:
Neiman Marcus
Attn: Returns Department
123 Customer Way
Irving, TX 75039
Again, we do apologize for any inconvenience this may have caused. Thank you again for shopping with Neiman Marcus Online. If we can be of further assistance, please do not hesitate to contact us.
Sincerely,
Portia Pruitt
[email protected]
888-888-4757
Is the bag a fake or does the buyer just not like it? What to do
Thank you for contacting Neiman Marcus Online.
Please be assured that any designer
merchandise purchased at Neiman Marcus
is authentic.
We want you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your unworn, unwashed, or defective merchandise for a refund.
For a full credit, please return your merchandise by following the instructions on your return form included on your packing slip and send your package via FedEx or insured Parcel Post to:
Neiman Marcus
Attn: Returns Department
123 Customer Way
Irving, TX 75039
Again, we do apologize for any inconvenience this may have caused. Thank you again for shopping with Neiman Marcus Online. If we can be of further assistance, please do not hesitate to contact us.
Sincerely,
Portia Pruitt
[email protected]
888-888-4757
Is the bag a fake or does the buyer just not like it? What to do