Hi,
During lunch, I called the LV boutique closest to me (the one I frequent and is a couple of hours away) in search of a specific Made in France SLG. The CSA asked me which LV location I was closest to so she could check their inventory.
I guess the call was directed to the main 800 line?
Pardon if that is common knowledge. I typically visit an LV boutique (either a standalone one or inside a department store) in person. I've never really called any of the locations or the main 800 number. I've never ordered online, either.
The CSA told me that the nearest boutique ("my" boutique) didn't have the item at all. So she asked me if I wanted her to check with the Bloomingdale's and Neiman Marcus close to this boutique.
I don't know if that Bloomingdale's didn't have it, either (she didn't tell me), because she transferred my call to the Neiman Marcus location. I spoke with an SA there. He confirmed that he had what I wanted and he is holding it for me.
How long will he hold it? I've never asked for an item to be put on hold.
I really wanted one of my favorite SAs at "my" boutique to get the credit if I make this purchase. It's in the same mall as the Neiman Marcus. The Bloomingdale's is just across the street at the other mall. I was under the impression that "my" boutique could ask for the item to be transferred.
I should have contacted my favorite SAs in the first place, but I made the call during my lunch break, and I was rushing. I thought calling the boutique directly would connect me to one of the SAs on the floor, then I was going to ask if one of my favorite SAs were there to assist me.
I'm relatively new to LV. In that short time, I've always received great service at this boutique, which is the reason it's my favorite.
Thanks for any wisdom you can share with me. [emoji5]
During lunch, I called the LV boutique closest to me (the one I frequent and is a couple of hours away) in search of a specific Made in France SLG. The CSA asked me which LV location I was closest to so she could check their inventory.
I guess the call was directed to the main 800 line?
Pardon if that is common knowledge. I typically visit an LV boutique (either a standalone one or inside a department store) in person. I've never really called any of the locations or the main 800 number. I've never ordered online, either.
The CSA told me that the nearest boutique ("my" boutique) didn't have the item at all. So she asked me if I wanted her to check with the Bloomingdale's and Neiman Marcus close to this boutique.
I don't know if that Bloomingdale's didn't have it, either (she didn't tell me), because she transferred my call to the Neiman Marcus location. I spoke with an SA there. He confirmed that he had what I wanted and he is holding it for me.
How long will he hold it? I've never asked for an item to be put on hold.
I really wanted one of my favorite SAs at "my" boutique to get the credit if I make this purchase. It's in the same mall as the Neiman Marcus. The Bloomingdale's is just across the street at the other mall. I was under the impression that "my" boutique could ask for the item to be transferred.
I should have contacted my favorite SAs in the first place, but I made the call during my lunch break, and I was rushing. I thought calling the boutique directly would connect me to one of the SAs on the floor, then I was going to ask if one of my favorite SAs were there to assist me.
I'm relatively new to LV. In that short time, I've always received great service at this boutique, which is the reason it's my favorite.
Thanks for any wisdom you can share with me. [emoji5]