I brought a Outdoor Messenger Tote late October. Used it for about 5 weeks, and 1 day, while I was walking, almost fell over because the strap broke and the bag ended up on the floor. Good thing I wasn't carrying my infant at that time! So I brought it back to SCP Boutique, where I purchased it. They gave me the option of exchanging it for a new one or sending it out to get fixed. I took a new one. Guess what? That strap broke too! At the exact same spot. The metal screws/hinges that hold the strap to the body of the bag are hidden underneath the leather, so I have no way of knowing it they were loose or, just snapped off. But it seems there must be a design flaw for 2 bags to break at the same spot.
So now I will have to bring this back to SCP Boutique again. What do you guys think I should do? I'm sure I took the last black one, so my options would be to have them send it out to be fixed. But now I'm so paranoid about the bag. What if the next time it breaks, I'm carrying my infant and we both fall over? Would it be unreasonable for me to ask to just return it instead of having them fix it? I don't feel safe carrying this anymore. What would you do?
So now I will have to bring this back to SCP Boutique again. What do you guys think I should do? I'm sure I took the last black one, so my options would be to have them send it out to be fixed. But now I'm so paranoid about the bag. What if the next time it breaks, I'm carrying my infant and we both fall over? Would it be unreasonable for me to ask to just return it instead of having them fix it? I don't feel safe carrying this anymore. What would you do?