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Help- Givenchy Manager kept/ stole my bag!!!!!!

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#16
stacy_natalie said:
This is shocking! Whatever happened, it is clear that someone there did not follow proper protocol I have only had to have 1 bag repair at Louis Vuitton and I recall paperwork and even having to show an ID to pick it up. I have also had a pair of shoes repaired at Jommy Choo and even though they all know me there, I insisted on getting a receipt for what was dropped off just in case something happened.
.

For what it's worth, anytime I have ever had to call Givenchy customer support (not for repair, just orders or returns), it has been an EXTREMELY positive experience (agents very friendly and helpful). I usually get the call center in Miami so hopefully they will be able to help you rectify this ASAP. Beyond the missing bag, I can only imagine the aggravation and undue stress this is causing you.

It may sound extreme, but if resolution isn't achieved, perhaps you can threaten legal action. Hopefully it won't come to that!

ETA: Re Bvlgari, I am sorry you had such an unpleasant experience @A bottle of Red . I really hope I never have any issues with mine! I will say my experience purchasing from the boutique was top notch (this was in Europe). It's s shame it tainted your feelings towards them bc they are beautiful bags!
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I agree, you can't just hand over a bag saying you remember the person. I'm sure if she really did give the bag to someone else, she would have needed to ask for ID, etc. There would need to be proof other than "I remember giving it to you." What hurts is the attitude of this person who represents a brand that I've given thousands of dollars to, despite it being chump change for them, treating me like absolute garbage. Frankly it feels like she knows she can just keep my bag/ treat me horribly and threateningly, and that now I'm stuck with the stress of following up and begging for help getting my bag back. I would never in a thousand years have expected this atrocious service and bullying from a representative of a brand like Givenchy.

I have a feeling they received the bag back around the date she mentioned and just dropped the ball and it got lost. Instead of owning up to it though, this woman went on the attack, and it's unacceptable!!
 
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#17
Azula said:
I agree, you can't just hand over a bag saying you remember the person. I'm sure if she really did give the bag to someone else, she would have needed to ask for ID, etc. There would need to be proof other than "I remember giving it to you." What hurts is the attitude of this person who represents a brand that I've given thousands of dollars to, despite it being chump change for them, treating me like absolute garbage. Frankly it feels like she knows she can just keep my bag/ treat me horribly and threateningly, and that now I'm stuck with the stress of following up and begging for help getting my bag back. I would never in a thousand years have expected this atrocious service and bullying from a representative of a brand like Givenchy.

I have a feeling they received the bag back around the date she mentioned and just dropped the ball and it got lost. Instead of owning up to it though, this woman went on the attack, and it's unacceptable!!
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It doesn't matter how much you've spent, or even if you spent nothing, nobody has a right to treat someone poorly. This woman needs to remember she is in a customer service position, she didn't invent the brand! I have found that when people have such attitudes it has everything to do with them and not the people they take it out on. I'm sorry it hurt your feelings but try not to let it bother you. Good luck and keep us posted.
 
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#18
I'm so sorry OP! I agree with the previous post which recommended filing a police report. I believe the police can force her to show them security footage to prove that you had actually (not) picked up the bag. I think that might be better than waiting for corporate to get back to you...
 
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#19
Hi Everyone, thanks so much for your support. I was feeling so hopeless and dejected after this boutique director made me feel like I need to just live with the fact that I'm never getting my bag back!! I've spoken to the police but it doesn't seem like they can force the boutique director to talk to them. I contacted Customer Service twice and am still waiting to hear back from them. The call agent said they escalated the incident and are conducting an investigation. Unfortunately, I still feel like I am at the mercy of the company. For now all I can say is: avoid the Aventura Mall Givenchy boutique in Miami at all costs if you don't want to be treated like garbage and potentially have your property lost/ stolen. 😢
 
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#21
Azula said:
Hi Everyone, thanks so much for your support. I was feeling so hopeless and dejected after this boutique director made me feel like I need to just live with the fact that I'm never getting my bag back!! I've spoken to the police but it doesn't seem like they can force the boutique director to talk to them. I contacted Customer Service twice and am still waiting to hear back from them. The call agent said they escalated the incident and are conducting an investigation. Unfortunately, I still feel like I am at the mercy of the company. For now all I can say is: avoid the Aventura Mall Givenchy boutique in Miami at all costs if you don't want to be treated like garbage and potentially have your property lost/ stolen. 😢
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That is insane. I know it's frustrating but Hopefully I'd you're patient, their investigation will turn out in your favor. 🙏
 
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#22
A bottle of Red said:
Can you take them to small claims court?
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Unfortunately that's what I will have to do. Givenchy Customer Service's investigation consisted of them referring me to the Aventura Boutique for any help needed. Can you believe this?!? They were completely useless, as I figured. So basically this director knew exactly what she was doing. She has the power to keep or lose my bag and I am SOL because the company just doesn't care about its customers. I can't believe my horrible luck. Had I thought I would be at risk of never receiving my bag back, I would have just lived with the scratches/ imperfections. 😭 😭 😭 😭 😭
 
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#23
Azula said:
Unfortunately that's what I will have to do. Givenchy Customer Service's investigation consisted of them referring me to the Aventura Boutique for any help needed. Can you believe this?!? They were completely useless, as I figured. So basically this director knew exactly what she was doing. She has the power to keep or lose my bag and I am SOL because the company just doesn't care about its customers. I can't believe my horrible luck. Had I thought I would be at risk of never receiving my bag back, I would have just lived with the scratches/ imperfections. 😭 😭 😭 😭 😭
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Perhaps reach out to Givenchy corporate/executive office.. I would be as pro-active as I can be, contacting any & all
that can possibly help you..
 
#25
Holy crap! I am so sorry you’re having to deal with this - what an absolute nightmare. You’ve gotten some great advice, and I would strongly agree that you escalate, and take necessary legal action if corporate refuses to help you out. You’ve been treated horrendously, and have had your property stolen - they cannot be allowed to get away with this.
 
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#26
nycgirl79 said:
Holy crap! I am so sorry you’re having to deal with this - what an absolute nightmare. You’ve gotten some great advice, and I would strongly agree that you escalate, and take necessary legal action if corporate refuses to help you out. You’ve been treated horrendously, and have had your property stolen - they cannot be allowed to get away with this.
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Yes, I am still shell-shocked, like it's taking time for me to process the fact that I've had my property stolen and there's really no recourse for me. Givenchy customer service did not lift one single finger to help me. They were pretty much like *shrug* tough luck. Again, I can't believe one person (boutique director) has the power to take my property, and there's a good chance there will be no consequences for her. At least if someone robs you on the street/ attacks you, you know they're a criminal and there's a good chance the perpetrator will face some consequences. Here this person will just continue their day happily, stealing my $2k bag which probably means nothing to her, but she has totally destroyed my love of this brand and their bags. I'm carrying my latest Antigona that I still like...but I'm keenly aware that I'm an insignificant spec to this company, although they're perfectly fine accepting my money/ purchases. I guess all brands are like that unless you're a celebrity/ influencer, but I naively trusted this brand to at least not STEAL MY BAG!
 
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#28
By the way everyone, one lesson learned too late from this is do NOT be patient when waiting on service, even from these "luxury" designers. Again, I naively trusted that my bag was safe, never in a million years did I think they would simply never return my bag to me. I should have been more aggressive with follow up, especially in writing. I went often to the boutique in person to check on the status of my bag, but I didn't make the staff document my inquiries.
 
#29
I'm so sorry that something like this happened to you and I can imagine how powerless and angry you feel !
I would also try, as has already been suggested here, to make it public :yes:
 
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