Hello All, I am in a shocking situation and still don't even know how to react. I brought my pink mini Antigona to the Givenchy boutique in Aventura, Miami, for some light repairs. The lady who helped me (who I now am being told is the director of this boutique in Aventura) said it would need to be sent to Paris to do the repairs and might take longer than usual. This was in September, 2023. Since then I stopped by to check on the ETA a few times (maybe 5 times total), but I was told it was still being repaired, or that I had to wait to speak to the manager to get a status update. I was helped by this manager as well one time (possibly around November), and she said the same thing, that she didn't have an ETA but would be in contact. Today (April 4th 2024) I stopped by again and the manager who originally helped me came out to ask me why I was there since she had already given me the bag back! I said "no you must be mistaken, please check again. I was just here a month ago and there was still no ETA". To summarize, she said she didn't need to check because she remembers me well and remembers "handing me the bag". Apart from being shocked and now scared that my bag was either given to someone else by mistake OR this is some scam running in the boutique where they keep your bags, I asked her to show me the receipt of me receiving my bag and the camera footage of me (supposedly) receiving my bag and she became hostile and said she didn't need to show me anything, that she remembers me very well (??) and remembers handing me the bag, and basically to get out. I am completely shocked and don't even know what to do now- she either lost my bag or stole it, and basically implied there's nothing I can do about it. Obviously there's no proof that she gave me my bag because she didn't!!!
Has anyone else gone through this? Can anyone give me an idea of what to do? I called Givenchy customer service and they are opening an investigation but I'm scared if this powerful company just decides to keep my bag! It's complete theft!!! Any help or advice is appreciated.
Also, the employees all seemed to be terrified of this lady. They said she was the top of the chain there and "nobody" would be able to help me if she says she "handed me my bag". How sick is that?
Has anyone else gone through this? Can anyone give me an idea of what to do? I called Givenchy customer service and they are opening an investigation but I'm scared if this powerful company just decides to keep my bag! It's complete theft!!! Any help or advice is appreciated.
Also, the employees all seemed to be terrified of this lady. They said she was the top of the chain there and "nobody" would be able to help me if she says she "handed me my bag". How sick is that?