Hi all,
I purchased a bag in early April that ended up being fake, so I opened a dispute with PayPal. They requested that I return the bag (though I now see several posts where others have been asked to destroy it which would have been much easier) and it's been held up in customs. PayPal closed the dispute in the seller's favor stating that the tracking information was "invalid." When I called to speak with a PayPal rep on the phone, she explained that they cannot keep a case open for more than 30 days, so that is why they deemed the tracking number invalid; not because it is truly an invalid number. I raised my concerns with her of the package either 1. being rejected or 2. never leaving customs and she said there is nothing they can do. She only suggested that I continue to monitor the tracking number and if the status changed, to notify them and they could potentially reopen the case.
My next thought was to try to dispute the charge with my bank directly since that is where the funding for PayPal was withdrawn from. I spoke with someone over the phone at a local branch to determine what forms need to be completed/evidence needs to be provided. The rep informed me that because I authorized PayPal to withdraw the funds, there is nothing they can do! I am obviously not satisfied with this response and will be going into the branch in person to speak with someone, but was wondering if anyone else has had a similar experience and can offer some advice on what actions to take. I've seen several threads where a bank dispute has been suggested and has even resulted in a refund, so I'm hoping that the rep I first spoke with is misinformed. I'd like to go in there completely prepared if possible and appreciate your help!
Thanks in advance
ETA: I bank with BB&T and they have a national presence, so it's not like I'm dealing with a hometown bank.
I purchased a bag in early April that ended up being fake, so I opened a dispute with PayPal. They requested that I return the bag (though I now see several posts where others have been asked to destroy it which would have been much easier) and it's been held up in customs. PayPal closed the dispute in the seller's favor stating that the tracking information was "invalid." When I called to speak with a PayPal rep on the phone, she explained that they cannot keep a case open for more than 30 days, so that is why they deemed the tracking number invalid; not because it is truly an invalid number. I raised my concerns with her of the package either 1. being rejected or 2. never leaving customs and she said there is nothing they can do. She only suggested that I continue to monitor the tracking number and if the status changed, to notify them and they could potentially reopen the case.
My next thought was to try to dispute the charge with my bank directly since that is where the funding for PayPal was withdrawn from. I spoke with someone over the phone at a local branch to determine what forms need to be completed/evidence needs to be provided. The rep informed me that because I authorized PayPal to withdraw the funds, there is nothing they can do! I am obviously not satisfied with this response and will be going into the branch in person to speak with someone, but was wondering if anyone else has had a similar experience and can offer some advice on what actions to take. I've seen several threads where a bank dispute has been suggested and has even resulted in a refund, so I'm hoping that the rep I first spoke with is misinformed. I'd like to go in there completely prepared if possible and appreciate your help!
Thanks in advance
ETA: I bank with BB&T and they have a national presence, so it's not like I'm dealing with a hometown bank.