I recently received some JC bags that I bought from the same seller on eBay, the seller guaranteed that the bags are authentic JC products, but they are all fake, shipped directly from China. I filed a dispute to claim a full payment refund, but seller only agrees to refund me the cost less the shipping charges. what should I do so I can get all my money back. Girls, please help me out. The dispute transaction as follows: From buyer: The items I received are not authentic Juicy Couture product, seller only agrees to refund payment that deducts shipping cost. From seller: I have been told by my distributor that products are authentic juicy couture. The pics and descriptions on eBay were from the distributor and of the products that were sold to her. I told her that if she sent me the products back I would refund her cost less the shipping charges. I believe that is 100% fair... as I was clear and honest with her. What should I write in next?