I took my black Gucci Marmont into the store in December because there was some weird stuff on the edge of the leather handle. The SA told us it was glue leaking out and they would send it away to be repaired. She was surprised the bag was over a year old because it was in pristine condition, other than the glue. I take great care of my bags and rotate them. I went to pick it up today and the purse was smashed. Creases on top, bottom and sides. It looks like someone sat on it. And there is a rough spot on the handle. The manager told me ”that is where they got the paint off that you got on it.” No, there was never paint on my bag. Then she said it was my fault it was smashed because I didn’t wrap it up correctly. When I took it in to the store I had no idea they would be sending it out and they told me they would take care of it. They took pictures so “they could make sure it came back in as good condition as it went out.” Now they are sending it out again, as if that can be fixed. The manager couldn‘t have cared less. Is this typical? I take great care of my bags and have never had to send one out or had a bad experience with a boutique. What should I do now?