Thank you so much responding. I will contact the Gucci store in Saks and see how I can go about getting some retainers. I guess every bag has a "thing" about them where they require a little extra care. Lol
If you don't really live in a very humid place it may not be necessary. I live in Ontario Canada and it's only humid from May to September with extremely high temperatures and nothing has happened to my BTH from 2010. I don't use that plastic thing it comes with. Though I do have a dehumidifier running 24/7 which takes a lot of moisture out of the air.
Hope they were able to find one to give to you!
Here's a casual pic (blue pinstripe shirt with jeans) with my NBTH while I was trying on clothes at Winners: