and it is not a pleasant one 
Apparently I have been making "several" returns, 6 "unusual returns" to be exact and that they have checked their records and haven't been able to find where those purchases originated from. I am now not able to return nor exchange without a receipt at any COACH location. Some would say I have been blacklisted? Oh, the horror. But no, I can still purchase just not return or exchange
Now, I have gone in my mind about this "unusual returns" and I seem to recall that the first two (a swing pack and a wallet) were Ex-Boyfriend's gifts that had been sitting around unused. Yes, of course I did not have the receipt. I exchanged them for a bag. Then there was this wristlet for which I could not find the receipt for the life of me, so I included the credit in a purchase. The other two (purse and matching wallet) were a gift from my sister for Christmas. My sister lives in Spain and she had bought them while she visited. She paid in cash and the SA did not include the gift receipt inside the box as asked. It was gift wrapped so by the time I found out my sister had already gone back home. I exchanged for a Sabrina. The last one was a black Sabrina that my BF had bought me and that I didn't quite love. He lost the receipt (which was expected
). I went back the very next day and they were not able to pull up his info and asked for my ID, even though I did not buy it. This too was exchanged for a Julianne.
I was asked for my ID in all transactions, even though 5 of them where not purchased by me. Two of those transactions took place at the original place where the items were purchased. All transactions were not returns, but exchanges so they never lost money, if anything they made money since I always ended up paying a little bit more. Finally, they were not all made at the same time. 3 of them were made some time between July and October. The other 3 after Christmas.
I had been thinking about saying goodbye to Coach as well and this letter gave me that little push...
I feel insulted that they would so much as think that I'm defrauding them in any way. Just to think of all the money they have gotten from me
it makes me sick.
I have been asked to call the Loss Prevention Manager in order to "discuss this matter" and for them to "better satisfy my shopping needs." I will be calling tomorrow to give them a piece of my mind
Needless to say I am too, as many others have already, saying goodbye to Coach.
It's been fun
Apparently I have been making "several" returns, 6 "unusual returns" to be exact and that they have checked their records and haven't been able to find where those purchases originated from. I am now not able to return nor exchange without a receipt at any COACH location. Some would say I have been blacklisted? Oh, the horror. But no, I can still purchase just not return or exchange
Now, I have gone in my mind about this "unusual returns" and I seem to recall that the first two (a swing pack and a wallet) were Ex-Boyfriend's gifts that had been sitting around unused. Yes, of course I did not have the receipt. I exchanged them for a bag. Then there was this wristlet for which I could not find the receipt for the life of me, so I included the credit in a purchase. The other two (purse and matching wallet) were a gift from my sister for Christmas. My sister lives in Spain and she had bought them while she visited. She paid in cash and the SA did not include the gift receipt inside the box as asked. It was gift wrapped so by the time I found out my sister had already gone back home. I exchanged for a Sabrina. The last one was a black Sabrina that my BF had bought me and that I didn't quite love. He lost the receipt (which was expected
). I went back the very next day and they were not able to pull up his info and asked for my ID, even though I did not buy it. This too was exchanged for a Julianne.I was asked for my ID in all transactions, even though 5 of them where not purchased by me. Two of those transactions took place at the original place where the items were purchased. All transactions were not returns, but exchanges so they never lost money, if anything they made money since I always ended up paying a little bit more. Finally, they were not all made at the same time. 3 of them were made some time between July and October. The other 3 after Christmas.
I had been thinking about saying goodbye to Coach as well and this letter gave me that little push...
I feel insulted that they would so much as think that I'm defrauding them in any way. Just to think of all the money they have gotten from me
it makes me sick.I have been asked to call the Loss Prevention Manager in order to "discuss this matter" and for them to "better satisfy my shopping needs." I will be calling tomorrow to give them a piece of my mind
Needless to say I am too, as many others have already, saying goodbye to Coach.
It's been fun
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I don't understand why Coach would get their panties all in a bunch over returns without receipts. They don't give you cash back but merchandise credit, so they are still keeping your money. It really sounds like Coach is making alot of loyal customers unhappy, and in these economic times they definitely should not be doing that. Even if you leave Coach, I hope you don't leave us. 
rather soon
I'm currently saving up for a Speedy 35.
