Got a free Hayden-Harnett bag today!!! rop

  1. A few months ago I returned my Hayden-Harnett Havana hobo in Mulberry cuz cracks developed in the leather straps. They sent me a replacement bag but the color was different and I didn't like it. So I returned that one and got my $ back.

    Then today - a surprise package arrived!!! HH sent me my old bag back repaired free, as their gift. How nice is that!!
     
  2. Woo hoo! I would love to get a free bag!!
     
  3. That's some awesome customer service! Hooray!!! :king:
     
  4. What great customer service!! I need to check out some of their bags.

    Congrats on the free bag!
     
  5. Wow! It sounds like their customer service has drastically improved! That's awesome to hear!
     
  6. :huh:Wow! That is awesome!
     
  7. Wow, lots of karma points for them!! Great CS!
     
  8. Wow! Thats great CS!
     
  9. Thats fantastic - its always nice to know when a company actually does something right!!!:biggrin:
     
  10. Wow! I sure wish they did that for me with my broken Dorca clasp. I had to fight to get my money back, and then they still deducted my return shipping costs!
     
  11. Wow, that's a first! What a nice gesture on their part. Enjoy your bag!
     
  12. what a great suprise
    and talk about amazing cs
     
  13. I love HH and have always had great customer service. Good CS is hard to find these days. Good for you, good for them.
     
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