I absolutely love gmail, and now I use it as my primary e-mail because it's so easy. The search feature is a lifesaver, and I have found it to be so useful. I actually like the way it stores conversations the way it does, but I can understand how that would annoy some people and it's too bad they won't let you turn that off. The spam folder works really well, too, especially compared to the other e-mail services I've used. I think I've only gotten maybe 2 or 3 spam e-mails in my inbox, and I've had gmail for a long time.