Global Hermes Profile

[Cambridge Girl]

I'm thinking how to check? For local store we won't use passport. And the email we can use different for FSH appointment and local store.

I'm thinking the same! The only personal details I've given to my regular boutique in my hometown are my name (which, btw, is not the same as my name shown in passport), local telephone number, local address and email address. If FSH would like to look up my profile in Hong Kong, they definitely won't be able to do so simply by mapping with my passport number (which has been changed recently too). They would need to devise a mapping logic which goes down a pre-set list to look for an overseas customer's profile, e.g. by passport no. > name > email address > telephone no. and so on. If their customer profiles overseas have no common key that could help map with their database in FSH, they won't be able to link the profiles of overseas customers and IMHO, that's a bit unfair if they consider our chances of getting an appointment / quota bag based on our global purchase history.

 

[Hermesmaniac]

I believe if Hermes restricts the B/K quota internationally, more customers will stop shopping at the local boutique (non-EU) but instead will wait until their visit to FSH. This is a bad business strategy. I heard that resellers hire personal shoppers to get K/B bags from FSH with commissions. So the new rule does not really stop them.

 

[shirobane]

I'm thinking the same! The only personal details I've given to my regular boutique in my hometown are my name (which, btw, is not the same as my name shown in passport), local telephone number, local address and email address. If FSH would like to look up my profile in Hong Kong, they definitely won't be able to do so simply by mapping with my passport number (which has been changed recently too). They would need to devise a mapping logic which goes down a pre-set list to look for an overseas customer's profile, e.g. by passport no. > name > email address > telephone no. and so on. If their customer profiles overseas have no common key that could help map with their database in FSH, they won't be able to link the profiles of overseas customers and IMHO, that's a bit unfair if they consider our chances of getting an appointment / quota bag based on our global purchase history.

Exactly my concerns! I know they can't reach the database even same in eu even customer are using passport records. How to do for worldwide with different customer details?! If I'm the fresh customer no any spending in any shop before that means I will have chance to offer a bag or not? If review by spending records then the reseller must have good spending records and they must get the bags for resell. What is this logic?
And I don't think just a appointment that they will make such big change for their worldwide system.

 

[shirobane]

I believe if Hermes restricts the B/K quota internationally, more customers will stop shopping at the local boutique (non-EU) but instead will wait until their visit to FSH. This is a bad business strategy. I heard that resellers hire personal shoppers to get K/B bags from FSH with commissions. So the new rule does not really stop them.

One thing ...
Resellers are spending! They will go to the shops everywhere to spending then get better offer.
As I view the reseller can spending in Italy got offer then go to France for other spending got bag offer within a month.
The reseller got one BKC which can sell double!
If the logic that they want stop reseller so the spending formula how to work? Resellers they can resell all items they spent.

 

[Hermesmaniac]

One thing ...
Resellers are spending! They will go to the shops everywhere to spending then get better offer.
As I view the reseller can spending in Italy got offer then go to France for other spending got bag offer within a month.
The reseller got one BKC which can sell double!
If the logic that they want stop reseller so the spending formula how to work? Resellers they can resell all items they spent.

There is a new scheme for EU resellers. They will hire good looking local people to go to FSH and get B/K for them (of course with a small amount of accessories to establish an account). In return, they are giving a nice chunk of $$$$. I remember someone posted on IG looking for models to be hired as personal shopper for luxury goods.

 

[Hermesmaniac]

So the new rule does not matter for them.

 

[iceshiva]

There is definitely no way they will do the linkage of the database. Even if they are willing to, it is not easy to do so. Especially they have so many franchise stores around the world. Even for Louis Vuitton, when i shop in the USA, they cannot find my profile from Paris. I went to Germany and they told me their database is different from Paris. Keep in mind that LV does not have any franchise stores. and it is still difficult to do so

As for hermes, before they link the database worldwide, they need to start from europe first. I have many friends that shop at Paris then go to Belgium and get another bag and then to spain to get another bag and also italy or switzerland. Belgium and Netherlands share the same database though. Those two countries will look at your profile as one. But there is no way they will be able to link it easily. Different countries set different procedures on obtaining customer information. In the usa they dont require your passport at all and you can use different email address for that matter. This is just what the SA told you to prevent you to buy more or for you to spread the words around ( and it works, it ended up here)

Anyway, from my point of view, it will be difficult and almost impossible,. But if they are going to do that, it definitely need a very very long process and they will start from Europe before they can link it globally i wouldn't worry about worldwide profile

 

[shirobane]

There is definitely no way they will do the linkage of the database. Even if they are willing to, it is not easy to do so. Especially they have so many franchise stores around the world. Even for Louis Vuitton, when i shop in the USA, they cannot find my profile from Paris. I went to Germany and they told me their database is different from Paris. Keep in mind that LV does not have any franchise stores. and it is still difficult to do so

As for hermes, before they link the database worldwide, they need to start from europe first. I have many friends that shop at Paris then go to Belgium and get another bag and then to spain to get another bag and also italy or switzerland. Belgium and Netherlands share the same database though. Those two countries will look at your profile as one. But there is no way they will be able to link it easily. Different countries set different procedures on obtaining customer information. In the usa they dont require your passport at all and you can use different email address for that matter. This is just what the SA told you to prevent you to buy more or for you to spread the words around ( and it works, it ended up here)

Anyway, from my point of view, it will be difficult and almost impossible,. But if they are going to do that, it definitely need a very very long process and they will start from Europe before they can link it globally i wouldn't worry about worldwide profile

Yes, agree! Euro price must be the cheaper one in global! Everyone want to get the price in € and after tax refund it costs more cheaper than local store.
If they can share same database within € country that will be much better to stop some travel reseller. For the business reseller not easy to stop them.

 

[Nahreen]

It will be interesting to see if they can get the computer systems working to have one account for one person.

I don't know what happened when I was in Paris but on my last shopping occasion I saw that there were three of me on their hand computer. When I did my first purchase they registered my details on the device since I had not purchased in France before. When I did my next purchases I told them I was registered. Still I ended up having three profiles. I have bought online within Europe (and have two accounts since I registerd both work and private e-mail when I had forgotten my password) but I was not under the impression the systems were linked.

 

[Hermesmaniac]

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It will be interesting to see if they can get the computer systems working to have one account for one person.

I don't know what happened when I was in Paris but on my last shopping occasion I saw that there were three of me on their hand computer. When I did my first purchase they registered my details on the device since I had not purchased in France before. When I did my next purchases I told them I was registered. Still I ended up having three profiles. I have bought online within Europe (and have two accounts since I registerd both work and private e-mail when I had forgotten my password) but I was not under the impression the systems were linked.

I just verified with a friend of mine that work for Hermes. According to her, Hermes FSH system is linked globally to online purchases/profiles. So for the in-store purchases, they won't be able to track it. If you have created multiple online profiles globally, when you go to FSH, you will have multiple profiles as well. With online purchases, they may be able to tell if a person is reseller or end-user. So don't shop online too much girls LOL

 

[BelleUSA]

There is a new scheme for EU resellers. They will hire good looking local people to go to FSH and get B/K for them (of course with a small amount of accessories to establish an account). In return, they are giving a nice chunk of $$$$. I remember someone posted on IG looking for models to be hired as personal shopper for luxury goods.

That would be really sad if H could not recognize who are their real clients who are resellers! It is so unfair to us! They should develop a system to benefit their real clients like us!

 

[scndlslv]

There is definitely no way they will do the linkage of the database. Even if they are willing to, it is not easy to do so. Especially they have so many franchise stores around the world. Even for Louis Vuitton, when i shop in the USA, they cannot find my profile from Paris. I went to Germany and they told me their database is different from Paris. Keep in mind that LV does not have any franchise stores. and it is still difficult to do so

As for hermes, before they link the database worldwide, they need to start from europe first. I have many friends that shop at Paris then go to Belgium and get another bag and then to spain to get another bag and also italy or switzerland. Belgium and Netherlands share the same database though. Those two countries will look at your profile as one. But there is no way they will be able to link it easily. Different countries set different procedures on obtaining customer information. In the usa they dont require your passport at all and you can use different email address for that matter. This is just what the SA told you to prevent you to buy more or for you to spread the words around ( and it works, it ended up here)

Anyway, from my point of view, it will be difficult and almost impossible,. But if they are going to do that, it definitely need a very very long process and they will start from Europe before they can link it globally i wouldn't worry about worldwide profile

Louis Vuitton in the US can find European purchases. My local store has done it. So there's no reason Hermes with updated systems couldn't do the same.

 

[MoreBagsPlease]

They surely be able to do that. Givenchy data based system is connecting to the whole european countries. My Givenchy SA in Milan accessed my data that I registered in London.
Nowadays IT is so advance and nothing is impossible.

There is definitely no way they will do the linkage of the database. Even if they are willing to, it is not easy to do so. Especially they have so many franchise stores around the world. Even for Louis Vuitton, when i shop in the USA, they cannot find my profile from Paris. I went to Germany and they told me their database is different from Paris. Keep in mind that LV does not have any franchise stores. and it is still difficult to do so

As for hermes, before they link the database worldwide, they need to start from europe first. I have many friends that shop at Paris then go to Belgium and get another bag and then to spain to get another bag and also italy or switzerland. Belgium and Netherlands share the same database though. Those two countries will look at your profile as one. But there is no way they will be able to link it easily. Different countries set different procedures on obtaining customer information. In the usa they dont require your passport at all and you can use different email address for that matter. This is just what the SA told you to prevent you to buy more or for you to spread the words around ( and it works, it ended up here)

Anyway, from my point of view, it will be difficult and almost impossible,. But if they are going to do that, it definitely need a very very long process and they will start from Europe before they can link it globally i wouldn't worry about worldwide profile

hey

 

[iceshiva]

Louis Vuitton in the US can find European purchases. My local store has done it. So there's no reason Hermes with updated systems couldn't do the same.

I just purchased 4 items today at Louis Vuitton and they could not find my profile from 4 other different countries. I was testing the water when they told asked for my information. I said " I have shopped in Europe before, can you please check it" they said they can't and I need to give them my US profile if I haven't registered one yet....
My friend who is visiting me also bought something... his first time in USA and when they asked do you have profile with us ? he said yes i have shopped in Paris before, they said "no.. we can't access that.. we need your USA profile".. so he filled out new profile and they put in the address, and everything. My friend even used my address... So, my question, if they really linked it, how would they know ? My friend use his real home address for Paris profile and use my address for his USA profile... they wont be able to find it

more over, when they asked me, they asked for my phone number to find my data they wouldnt find my data in paris if i used my local Paris number just saying from my experience... i am wondering may be my SA is too lazy to look it up ? who knows

 

[iceshiva]

They surely be able to do that. Givenchy data based system is connecting to the whole european countries. My Givenchy SA in Milan accessed my data that I registered in London.
Nowadays IT is so advance and nothing is impossible.



hey

Yesss... for many other brands, they all use the same Customer information card. The one I saw in Paris is the same I saw in Italy and other countries (Fendi, Givenchy). And they have linked their database since long time ago... But.. if you use different address, different phone number, they cannot find you anyway..

I wouldnt say it's cannot be done. of course it has to be done. To do so, they need to standardize the system on how they collect the customer's information. Every store has to have standardize form that require us to fill in passport number, telephone, address, and some other information. But I am skeptical since it will be so funny if Hermes in Germany want to sell to the Local customer and require the local customer to fill out their passport number, or hermes in Hong kong, Singapore, etc
If they dont use passport number and merely rely on name address, etc, no matter where we go, we can always fill in different address and phone number Merely looking at name, there will be thousands of people might share the same first name and last name.

yes, hermes can do it, just not easy. As of now, they can't even link Paris database to the other european countries. My friend in one trip got 2 birkin and 2 kelly from Paris, Netherlands, Switzerland and Spain (each country got 1). It is the reality I myself, get a another birkin in Netherlands just 3 days after i got my birkin in Paris. As far as I know, only netherlands and belgium share the same database. Those two countries will be able to look at your profile. but not from the other country. Even when I was so honest to tell store in Italy that I have bought something in Paris, and I just want to get a bracelet in Italy. Can they pull my database from Paris ? They said no, I have to fill out the customer form if I have never shopped there before