I am sorry to hear this happened. I have never had an issue like this with a Gbag and yours is the first I have heard.
Unfortunately, a smaller retailer who offers significant savings cannot or will not have the same policies as a large retailer like Saks or Nordies etc. I have bought many items from Erica and have been very happy with them and her service. One item did arrive with a defect. I noticed it immediately upon receipt and contacted her. She took the item back and sent me a perfect replacement. The thing that helped in my situation is probably the fact that I just got it and never used it. I think if your situation happened with other online retailers who security tag their items, you would likely get the same response. Once that tag is off, and the item is used, the sale is final..no matter if there is a defect or not.
Just to make the best of the situation, you may want to consult a good leather repair store. Since this is just the fabric inside, you may even want to seek out an alterations / tailoring service to stitch it up nicely for you. It will probably be stronger than ever.
I hope you are able to get it fixed so you can just enjoy your bag.
Good luck!
Thank you for your kind suggestions! In fact, Erica just wrote again, and offered a store credit or repair if I send it back to her. It has made me feel so much more relieved knowing that she stands by her product. In terms of the Pandora bag, it seems that everyone raves about their quality, it must be just me then, I probably got a sour apple. I decided to take your advice, since it's just the lining and thread coming off, I will send it to a local tailor to repair it. Thanks again for helping
