Hello, everyone,
I am posting this for reference purposes, since in the past there have been questions regarding how H handles white bags, and bags that have been worked on by people other than Hermes craftsmen.
I purchased a bicolor Kelly and had the bag worked on by someone who claimed to be a leather expert and assured me I would be very happy.
Dissatisfied with the results, I took it to the Madison store. Claude looked at it and told me that all white leather must go to Paris.
The bag was sent to Paris many weeks ago, and I just got a call yesterday. The rep told me that Paris will only *replace* the handle and straps, since, and I quote, "The bag has been worked on by someone other than Hermes."
I gave the go-ahead because I really want to keep this bag. It is vintage and one of a kind. It is going to cost around $1400.
It would have been far less had the person who worked on my bag listened to me when I said the straps were fine and didn't need anything. But because the straps were worked on, too, without my consent, they will also have to be replaced, and I will no longer have the original straps on the Kelly.
I thought you should know, and hope this will save someone from making the costly mistake I made.
I am posting this for reference purposes, since in the past there have been questions regarding how H handles white bags, and bags that have been worked on by people other than Hermes craftsmen.
I purchased a bicolor Kelly and had the bag worked on by someone who claimed to be a leather expert and assured me I would be very happy.
Dissatisfied with the results, I took it to the Madison store. Claude looked at it and told me that all white leather must go to Paris.
The bag was sent to Paris many weeks ago, and I just got a call yesterday. The rep told me that Paris will only *replace* the handle and straps, since, and I quote, "The bag has been worked on by someone other than Hermes."
I gave the go-ahead because I really want to keep this bag. It is vintage and one of a kind. It is going to cost around $1400.
It would have been far less had the person who worked on my bag listened to me when I said the straps were fine and didn't need anything. But because the straps were worked on, too, without my consent, they will also have to be replaced, and I will no longer have the original straps on the Kelly.
I thought you should know, and hope this will save someone from making the costly mistake I made.
so much for this helpful warning to all of us! 
so sorry for you, esp when the 'expert' went against you instructions
