Sorry this happened to you! I haven't had any experiences with Revolve, but that is totally unacceptable and beyond frustrating. It is not so much the fact that you have to pay a few dollars in shipping as it is the principle of the matter. To make sure I understand, they want you to lay out the money for the return shipping, then they will reimburse you?Ugh I’m so annoyed with Revolve right now and just want to vent! I ordered some expensive pants from them, which arrived without tags, pilling all over the fabric and hairs and eyelashes stuck on the fabric. The worst part - the back seam was ripped completely through.
I contacted their CS and they told me the pants had been purchased and returned 4x previously. But in order to return them they want me to front the cost of shipping them back. They won’t cover the return shipping until I’ve already sent them. I don’t know why but this really peeves me off! Of course it’s not a huge expense to ship them back, but where do they get off selling pants in this condition anyways? The pants are of course sold out now, and they don’t offer any real apology and no effort on their part to make it right. Anybody had a similar experience with them? Their customer service used to be top shelf.