Forever 21 is a cheap store / brand and maybe the expectations are too high? My sister requests me to buy from there every now and then and I do. Never reflected on their packaging methods but if it keeps the price down for the consumer then why not. It's lower end clothing and I think expectations should be accordingly.
I totally agree. I work at a discounter superstore and i have to agree that a lot of people expect superb service for a cheap price. If you guys want superb service, go to Neiman Marcus or Barneys. You get what you pay for. The shipping is free and hence the poor packaging method keeps the cost low.