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Making them aware of potential issues helps them work on product quality which is quite important for brand development overtime (at least if they care).Good idea, I have reached out to them (they are probably sick of hearing from me by now but hey ho!)
At the current price tag, I don’t expect to see the same quality issues you are facing like scratched up button and strap leather peeling off after 1 use. It seems that the strap could have better designed.Good idea, I have reached out to them (they are probably sick of hearing from me by now but hey ho!
Yes, I hope that these are just teething issues / I’ve just been particularly unlucky - I’d be really curious to hear whether @TraceySH who bought a number of their bags now has seen any of the issues I’ve had so far?
Here’s the response I got from Fleuron regarding the skiving:
but glad they seem to be taking feedback on board. We shall see how things go moving forward!
Hope that works out well. Do keep us updated.Here’s the response I got from Fleuron regarding the skiving:
“This part of the leather is trimmed (of skived) to te finest and glued for the seamless experience on the strap.
It may lift a little over time but in your case, after one day of use, I think it was just not glued correctly at the atelier and we are sorry we didn’t noticed this when checking your bag before sending it to you. It’s indeed bak luck because it’s not something that was signaled to us before..
To correct this issue, you may put a little white glue or wood glue at both ends, wait for 2mn and fold the trimmed leather.
We are very sorry for not providing a perfect experience with your bag, and we will add more check points on our next orders thanks to your feedback.”
It was a bit strange to be told to glue it back down myself
I’ve managed to do a pretty neat job of gluing both the peeling flaps down but we shall see how long this lasts…
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Great job!Here’s the response I got from Fleuron regarding the skiving:
“This part of the leather is trimmed (of skived) to te finest and glued for the seamless experience on the strap.
It may lift a little over time but in your case, after one day of use, I think it was just not glued correctly at the atelier and we are sorry we didn’t noticed this when checking your bag before sending it to you. It’s indeed bak luck because it’s not something that was signaled to us before..
To correct this issue, you may put a little white glue or wood glue at both ends, wait for 2mn and fold the trimmed leather.
We are very sorry for not providing a perfect experience with your bag, and we will add more check points on our next orders thanks to your feedback.”
It was a bit strange to be told to glue it back down myself
I’ve managed to do a pretty neat job of gluing both the peeling flaps down but we shall see how long this lasts…
View attachment 5433909
View attachment 5433910
Hi! I am horrible about inspecting things...I will go and see if I see anything but certainly nothing obvious??
Gorgeous! That’s on my wishlist too, even though I really don’t need another black bag.
Thanks! It could be that I was just unlucky.
Absolutely beautiful! I really love how you have been decorating your Swann bags with twillys, it really does elevate it. (and protects the handles, win win!)
Summer and moving especially. I didn’t want to dirty them up so fast!! And thank you!
