Fix the Lock Hardware

OMG - that's terrible.:wtf:

Where, and how long ago, did you buy it...?

You should be covered by a guarantee if you bought it from a shop/boutique, i think, for (up to) a year for most designers. They should stand behind their products, and with normal use, IMO - pieces of the bag should not just 'fall off':shrugs:

If you bought it elsewhere, such as Ebay, you may have to pay to get it fixed privately. Most shoe repair shops should be able to help you.

Good luck xx