I just had this happen to me with a package coming from overseas via DHL. When I called they told me that they needed me to fax a copy of my SS card to them. I argued the point - obviously this is not normally a good idea with identity theft etc..., but they basically told me that my package was randomly stopped and that it happens all the time, and that it would "not budge" until they received the info. they needed. As soon as I faxed them the info., they called me back and told me that my item was being processed and it would take anywhere from 1-3 business days to clear. I received the package the next day (It was stuck in Los Angeles, Ca and I am in Ohio). It was very stressful, but it all worked out. Now I am waiting for the bill for the customs fees, but at least I have my gorgeous bag!