Faulty Mullberry Somerset bat
- Thread starter bigjkh
- Start date
I'm relatively new to Mulberry, though my collection is growing rapidly!
I'm not sure if they are prone to faults but I think of all the Mulberry customers, there is a small percentage here on TPF, and those here tend to be huge Mulberry fans with a collection, be it small or large. So, in terms of probability, you will hear of faults here.
What I have also heard is generally how responsive Mulberry customer services are when there are problems - ok, there may be the odd occasion when a Mulberry employee lets the side down, but generally the stories I've heard have been great.
Knowing this, I happily buy Mulberry knowing that if there are any problems, they will look after me
This may sound quite naive of me or looking at things with rose-tinted glasses but for me, it is that simple 
I'm not sure if they are prone to faults but I think of all the Mulberry customers, there is a small percentage here on TPF, and those here tend to be huge Mulberry fans with a collection, be it small or large. So, in terms of probability, you will hear of faults here.
What I have also heard is generally how responsive Mulberry customer services are when there are problems - ok, there may be the odd occasion when a Mulberry employee lets the side down, but generally the stories I've heard have been great.
Knowing this, I happily buy Mulberry knowing that if there are any problems, they will look after me
This may sound quite naive of me or looking at things with rose-tinted glasses but for me, it is that simple 
Hi bigjkh,
Welcome to the forum. Mulberry are no more prone to faults than any other luxe brand....all of which have their issues.
I'm relatively new to Mulberry, though my collection is growing rapidly!
I'm not sure if they are prone to faults but I think of all the Mulberry customers, there is a small percentage here on TPF, and those here tend to be huge Mulberry fans with a collection, be it small or large. So, in terms of probability, you will hear of faults here.
What I have also heard is generally how responsive Mulberry customer services are when there are problems - ok, there may be the odd occasion when a Mulberry employee lets the side down, but generally the stories I've heard have been great.
Knowing this, I happily buy Mulberry knowing that if there are any problems, they will look after me
Hi bigjkh - just found this - a big welcome to Mulberry......so sorry you have had a problem with your Somerset, but relieved it will be sorted soon!
No, of course, these things ideally shouldn't happen, but unfortunately they do - it is just the luck of the draw really, and something that can happen with any handmade/handcrafted item - even if they are high end/luxe, and, as Moo says, it is not just exclusive to this brand........but, I suppose, this being a Mulberry sub-forum, any faults we have with our bags are highlighted and concentrated all the more......that said, overall, issues like these are relatively few and far between.....
No, of course, these things ideally shouldn't happen, but unfortunately they do - it is just the luck of the draw really, and something that can happen with any handmade/handcrafted item - even if they are high end/luxe, and, as Moo says, it is not just exclusive to this brand........but, I suppose, this being a Mulberry sub-forum, any faults we have with our bags are highlighted and concentrated all the more......that said, overall, issues like these are relatively few and far between.....
