Hello,
This is an item that was purchased off eBay but you ladies have helped me in the past and Im not sure who else to ask for advice.
I purchased some earphones for my boyfriends birthday - they were expensive (£179) so i paid with my credit card (no paypal available) as i was unfamiliar with the website.
After one day of wearing them he notice a fault in the left headphone - which was basically like the sound flickering on and off quickly. So I emailed the company and explained the fault and that I wanted a refund. They replied and said thats fine and I returned them - with recorded delivery.
A month goes by and I have not heard from them - they have ignored my emails and I had not been refunded. So I contacted my bank to start a chargeback which is being processed currently.
However, today I receive an email from the company saying there is no fault and they are posting them back to me! There was most definitely a fault - we tested the headphones on different ipods, laptops, etc, the flickering was so bad it gave my boyfriend a headache so he had to take them out. Im really quite angry that they are refusing to take responsibility it was a lot of money for me to spend on an item that isnt working properly.
So my dilemma is - do I refuse the parcel when it arrives or do I accept it? Which will be the best step forward with my chargeback? Im worried if i accept the return the bank will see it as the problem being solved.
Any advice is much appreciated and im sorry for it being such a long post
This is an item that was purchased off eBay but you ladies have helped me in the past and Im not sure who else to ask for advice.
I purchased some earphones for my boyfriends birthday - they were expensive (£179) so i paid with my credit card (no paypal available) as i was unfamiliar with the website.
After one day of wearing them he notice a fault in the left headphone - which was basically like the sound flickering on and off quickly. So I emailed the company and explained the fault and that I wanted a refund. They replied and said thats fine and I returned them - with recorded delivery.
A month goes by and I have not heard from them - they have ignored my emails and I had not been refunded. So I contacted my bank to start a chargeback which is being processed currently.
However, today I receive an email from the company saying there is no fault and they are posting them back to me! There was most definitely a fault - we tested the headphones on different ipods, laptops, etc, the flickering was so bad it gave my boyfriend a headache so he had to take them out. Im really quite angry that they are refusing to take responsibility it was a lot of money for me to spend on an item that isnt working properly.
So my dilemma is - do I refuse the parcel when it arrives or do I accept it? Which will be the best step forward with my chargeback? Im worried if i accept the return the bank will see it as the problem being solved.
Any advice is much appreciated and im sorry for it being such a long post