Faulty earring post

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#61
waterlily112 said:
You can just contact customer service and send the earrings straight back to their NY headquarter for repair or get them soldered in. I wouldn't send it to a local jeweler since VCA won't service on your earrings once they've been worked on by unauthorized jewelers/agencies. It's not as speedy as dropping them off at the local jewelers but I think the extra wait is worth it since you're dealing with a pave piece and there are issues that you may encounter down the line that need service by VCA - eg. loose prongs, loose stones, etc.
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Thanks @880 , @Sadayakko , @A bottle of Red & @waterlily112 for your response! The post was not soldered in...looks like it just came unscrewed. I used a magnifying glass and a pair of tweezers and was finally able to screw it back on.

I am now thinking about sending them to be soldered...that was a little too close for comfort. I would be sick if I lost one. Minimally, I will check the posts every time I put them on.
 
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#64
Wow I did not know that the posts can be removed and it’s quite shocking to me. Is this a thing with brands of such calibre? I had always assumed that the posts would be a permanent fixture whenever I am buying jewellery. I don’t know how to feel about this 😅 and also a little shocked that it falls upon the consumer, who has paid so much money, to ensure that you can wear your earrings in peace
 
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#65
lovepoppy said:
Wow I did not know that the posts can be removed and it’s quite shocking to me. Is this a thing with brands of such calibre? I had always assumed that the posts would be a permanent fixture whenever I am buying jewellery. I don’t know how to feel about this 😅 and also a little shocked that it falls upon the consumer, who has paid so much money, to ensure that you can wear your earrings in peace
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Now I’m worry about vintage mop earrings.
Ordered mine online and let just say I don’t know how they even sent it out. Have issue with one side and the authenticity card were worn out, stain, and bent. I’m not satisfied with the piece // no it has not been worn as it will waived the whole exchange/refund policy.
I emailed and called right away and now debating whether to do a full refund or exchange. It’s not my first vca piece but it’s my first earrings with them and first time experience ordering online. I had always gotten my vca jewelry in boutique.

So now I’m stressed and wary especially with the experience I just had and reading about what could’ve happened // quite a few people share about soldering / post. Even though I hear and see a lot of positive review online too.
I’m still debating and need to make up my mind soon.
 

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