Faulty earring post

[7777777]

I recently brought in earrings for the posts to be soldered, they were purchased over a year ago. The charge is $180. Would be free within a year of purchase.
Adjustments for comfort for earrings can be done at any time free of charge.

 

[Klaneckya]

Wow that’s shocking - where are you located? They do complimentary adjustments on earrings. It’s listed on their website. The tension can be changed for comfort. Was this recently?

In USA

 

[Klaneckya]

That is ridiculous, did you make a complaint about that charge?

I asked for it to be waived but NY service center did not waive. I waited extra 2 weeks for them to say no. Fixing was also 2 weeks, so after 4 weeks I just wanted my earrings back, so end up paying it.

 

[littlecollector]

I asked for it to be waived but NY service center did not waive. I waited extra 2 weeks for them to say no. Fixing was also 2 weeks, so after 4 weeks I just wanted my earrings back, so end up paying it.

Sorry to hear about your horrible experience.

 

[rosebean]

Mine was loose too on vintage white mop. VCA fixed it and charged $180 even thought it was 3 month old and I wore 4 times.

I don't think they should have charged you specially within 3 months period.

That is ridiculous, did you make a complaint about that charge?

totally ridiculous.

 

[rosebean]

I’ve purchased a pair of frivole earrings in July. Only worn them twice and the clasp on one of the earrings has gone loose. It’s not obvious from the picture, but it feels really loose and will definitely fall off my ear. Will Van Cleef fix it for free? What is your experience with their after sales customer service? Thanks in advance.

View attachment 5658101

One of my frivole was loose after a few wear, I sent them back to repair within 1 month of purchase, no charge. It's been 2 months but I still haven't received them yet. Not sure why it takes this long to repair loose clip.

 

[littlecollector]

One of my frivole was loose after a few wear, I sent them back to repair within 1 month of purchase, no charge. It's been 2 months but I still haven't received them yet. Not sure why it takes this long to repair loose clip.

I was told that it will take 8 to 10 weeks to fix mine. I'm hoping that it will be faster.

 

[rosebean]

I was told that it will take 8 to 10 weeks to fix mine. I'm hoping that it will be faster.

at the time, my SA didn't tell me the ETA and I didn't ask, so I assumed shouldn't take long. so 8-10 weeks is about right cause she texted me today saying they are expecting to get mine back by end of the week. thanks for sharing.

 

[littlecollector]

I’ve sent the earrings in for repairs last week. Today, I’ve been told that there is a £170 charge to fix it . It’s only been worn twice and purchased in July.

 

[rosebean]

I’ve sent the earrings in for repairs last week. Today, I’ve been told that there is a £170 charge to fix it . It’s only been worn twice and purchased in July.

sorry to hear that. I received mine yesterday 10 weeks after sent in for repair, no charge. I am not sure why they charge you, I thought it's free of charge within a year.

 

[Buddysmom]

I just finished cleaning my Alhambra pave earrings in the ultrasonic and one of the posts came off. It appears to be threaded on one end but I can't get it back in place. I don't have a boutique near me so I would have to send for repair or take to a local jeweler. Has anyone else had this issue? Thoughts on having someone repair other than VCA? Thanks in advance!

 

[880]

I would take it to a local jeweler bc I care most about my own convenience and not resale value.
I also have a great independent jeweler who I trust.
But, I believe most members here would strongly recommend sending it to VCA.

 

[Sadayakko]

As @880 said, If you take it to a local jeweller they´ll most likley be able to fix it faster and cheaper than through VCA but the downside is that VCA, like other brands probably won't touch it if you've previously had it repaired anywhere else.

 

[A bottle of Red]

Was it soldered in? If it was then send it back to vca.
If it was not, perhaps consider having them soldered in.

 

[waterlily112]

You can just contact customer service and send the earrings straight back to their NY headquarter for repair or get them soldered in. I wouldn't send it to a local jeweler since VCA won't service on your earrings once they've been worked on by unauthorized jewelers/agencies. It's not as speedy as dropping them off at the local jewelers but I think the extra wait is worth it since you're dealing with a pave piece and there are issues that you may encounter down the line that need service by VCA - eg. loose prongs, loose stones, etc.