Experience with Chanel refurbishing/repair

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#886
Hi Ladies
I have a vintage XL jumbo black bag & the screws for the buckle worked themselves out & I lost them out & about! In the meantime I put in a couple of small screws to hold the buckle onto the bag. I went & saw the Perth Chanel store & they sent the bag away to Sydney to have a look at. However, they reported back when the temporary screws had been put in, the thread was damaged and therefore the parts from Chanel do not fit :-(
They suggested to replace the whole turnlock however as the rear of the CC buckle is now rectangular and the original (which is currently on my handbag) is oval, with the the greatest difference is from the underneath of the turnlock where you can see two small holes on either side of the rectangular plate. Its not visible from the outside, but I'm not happy with it looking like that on the inside. I was thinking If I sent the bag to Paris would they say the same thing, would they still have parts for my bag from that time.
If anyone could help that would be much appreciated.
Thanks
 
#887
tutushopper said:
They can certainly dye the bag so the peeled off leather spots aren't as obvious, but if this is happening anywhere other than the piping, they can't really put back leather where there is none; hope that makes sense.



They can replace piped edges.
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Thanks tutu! Do you happen to know if they will also fix color transfers on bags?
 
#888
jodes230383 said:
Hi Ladies
I have a vintage XL jumbo black bag & the screws for the buckle worked themselves out & I lost them out & about! In the meantime I put in a couple of small screws to hold the buckle onto the bag. I went & saw the Perth Chanel store & they sent the bag away to Sydney to have a look at. However, they reported back when the temporary screws had been put in, the thread was damaged and therefore the parts from Chanel do not fit :-(
They suggested to replace the whole turnlock however as the rear of the CC buckle is now rectangular and the original (which is currently on my handbag) is oval, with the the greatest difference is from the underneath of the turnlock where you can see two small holes on either side of the rectangular plate. Its not visible from the outside, but I'm not happy with it looking like that on the inside. I was thinking If I sent the bag to Paris would they say the same thing, would they still have parts for my bag from that time.
If anyone could help that would be much appreciated.
Thanks
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I should think it highly unlikely that Paris would have your parts, but you might inquire about that. It sounds like you striped the place the screws go in when you did the temp fix. I would actually go down to your best hardware store and ask them the best way to get around stripped screws. Then you might apply this information along with the parts you have. Did Chanel Sydney have the screws you need if you can find a way to get them to fit yourself? I'd clarify that as well. I really think this is going to be a DYI or else your local cobbler along with some ideas from the hardware store.
 
#893
I just bought my first Chanel wallet yesterday. I was just wondering should a brand new wallet have this white line inside? The SA it's normal, or am I just too picky? But I have never used it.
 

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#894
yuko93 said:
I just bought my first Chanel wallet yesterday. I was just wondering should a brand new wallet have this white line inside? The SA it's normal, or am I just too picky? But I have never used it.
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Not sure of your angle of vision for this macro, but if I look at my wallet from the top, I see the edges of the leather for the card slots, so that may be what you are seeing as "white line."
 
#895
luv2run41 said:
Is there anything that can be done to fix this.... Seems small but I was curious. Thank you

IMG_6248_zps6b1480f9.jpg


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I think you can bring the Bag to local boutique ask for re-dye or leather refreshment.
 
#897
I just took my evening quilted small satin Chanel purse ( bought it on ebay) in last week to repair the broken turn lock. The SA was nice, no need for the dustbag or card. But the price I saw had risen so high, the price to replace or repair hardware logo use to be $30, now it is $110. They told me it will take now up to 6-8 months if it has to go to France after they ship it to Factotum to see if they have the hardware ( if Factotum have the hardware, it will take up to 2 weeks). I was going to request the price list but got a bit shy at that time, maybe when I come back to pick it up ( since I have 4 more Chanels that could use some repairs). A total refurbish is now $610. I know I could have taken it somewhere cheaper if they could match the part ( just the turn lock part) BUT I heard if you do it at Chanel, they give your item back in their dust bag and wrap it nicely and put it in their shopping bag, so that is a plus...I will post pics if they do that when I pick it up.
 

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#898
Hello, I bought a vintage jumbo and the stitching on the strap has come loose. I'm asking the seller for a partial refund, but would I need to get the entire chain/leather strap replaced or could they just fix it? Anyone know the current cost? I would also like the bag redyed so it's a blacker black. [ImageUploadedByPurseForum1394161467.629296.jpgATTACH]2533424[/ATTACH]
 

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#899
hcdiva said:
i just took my evening quilted small satin chanel purse ( bought it on ebay) in last week to repair the broken turn lock. The sa was nice, no need for the dustbag or card. But the price i saw had risen so high, the price to replace or repair hardware logo use to be $30, now it is $110. They told me it will take now up to 6-8 months if it has to go to france after they ship it to factotum to see if they have the hardware ( if factotum have the hardware, it will take up to 2 weeks). I was going to request the price list but got a bit shy at that time, maybe when i come back to pick it up ( since i have 4 more chanels that could use some repairs). A total refurbish is now $610. I know i could have taken it somewhere cheaper if they could match the part ( just the turn lock part) but i heard if you do it at chanel, they give your item back in their dust bag and wrap it nicely and put it in their shopping bag, so that is a plus...i will post pics if they do that when i pick it up.
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I had a few bags cleaned and refurbished before the last price increase. Total refurbishment used to cost $265 and would take about 3-4 months. I'm not excited about paying >$600 and wait >6 months to get my bags back. Don't forget to share the outcome with us after getting you bag back.

Chanel doesn't always give your cleaned/refurbished bag back in a dust bag, don't keep your hopes up too high. :smile1:
 
#900
Kitties Are Cute said:
Hello, I bought a vintage jumbo and the stitching on the strap has come loose. I'm asking the seller for a partial refund, but would I need to get the entire chain/leather strap replaced or could they just fix it? Anyone know the current cost? I would also like the bag redyed so it's a blacker black. [View attachment 2533425ATTACH]2533424[/ATTACH]
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The stitching on the strap is easy. I had it done in the past, and I didn't pay much for it.
 
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