Exchange/Return at Bergdorf

[aptmtb]

Does anyone know what the return policy is for tags attached, perfect, never used Chanel bags?

Any time limitations?

After all these reports of rude BG SA's I don't want to call and talk to them...

thanks in advance!

 

[girlofpace]

They have a pretty flexible policy. If you have the receipt and tags attached you should have no problem returning it. Please dont believe all the rumors, I shop there all the time and most of the SA's are very nice and helpful.

 

[txuguelph]

hi, if i have the tag cutted off, but i kept the tag, the bag is never used, i just purchased it last week, can i still send it back for return?
thanks!

 

[pls5]

Is there something wrong wtih it? Did you use it? Sometimes when I buy bags there aren't even tags attached but in the pocket or the like (depending on the store) and that's never been a problem but I don't know if you can return a bag you cut the tag off... hmmmm what's the reason??

hi, if i have the tag cutted off, but i kept the tag, the bag is never used, i just purchased it last week, can i still send it back for return?
thanks!

 

[nscwong]

I want to know the time period.

 

[hlm123]

Has anyone exchanged or returned at bergdorf by shipping? The Chanel bag that I purchased had a slightly crooked cc lock. Is that considered a defect? If I exchanged that bag for another one, does that mean I don't have to pay for return shipping as well as the shipping of the new bag? But what if I don't exchange for another, but simply return that "defective" bag. Does that mean that I have to pay for shipping back to bergdorf since I'm not exchanging?

TIA!!

 

[50wishes]

Usually there is a minimum charge for return shipping. You should consult with your sales associate.

 

[tegan]

This is just my opinion, but if the bag is "defective" then you should not have to pay for return shipping. Talk to your SA about it...

 

[alfie5884]

What's their policy for Chanel bags (not sale)? 30 days?

Does BG gift wrap their Chanel bags like the Chanel boutiques?

 

[wlee917]

I think they should be the same as Neiman Marcus which means you can return it anytime as long as it is in BRAND NEW CONDITION.

 

[lallybelle]

BG will take it back at any time really as long as it is unused. Classics will come with the classic packaging. Other bags will have everything (box, cards, etc.) but will not be wrapped with camellias and chanel ribbons.

 

[alfie5884]

BG will take it back at any time really as long as it is unused. Classics will come with the classic packaging. Other bags will have everything (box, cards, etc.) but will not be wrapped with camellias and chanel ribbons.

Classic packaging = wrapped with camellias and chanel ribbons? Just want to make sure!!

 

[lallybelle]

Classic packaging = wrapped with camellias and chanel ribbons? Just want to make sure!!

I was referring to the new classic flap packaging. The new style box, dustbag, black tissue, etc. These are standard no matter where your purchase. Only Chanel boutiques do the ribbons, camellias etc. for other purchases.

 

[queenofshopping]

I was referring to the new classic flap packaging. The new style box, dustbag, black tissue, etc. These are standard no matter where your purchase. Only Chanel boutiques do the ribbons, camellias etc. for other purchases.

Actually the last 2 jumbos I purchased from Neimans on charge sends one march 2012 and most recently July 2012 both had Chanel ribbons and camellias on the packaging. They came in black magnetic Chanel boxes with the newer white dust bags and both had white Chanel ribbons with black writing and camellias. And both were jumbos from Neimans (which owns BG)

 

[lallybelle]

Yes exactly what i'm saying. The new classic flap packaging is standard no matter where you buy it.