What is the longest anyone has waited for an exchange from E-Luxury?
I once did an exchange after 6 weeks.
Or do you mean you are expecting a delivery?
Anyway, I ordered a Keepall, and decided it was too big for the travel I do and decided on the smaller keepall with no strap. I had even had the tag monogramed but they sent me another.
I once exchanged something and it only took less than a week.