EU Chatting and Stalking

[beautycase]

Never tried it, but not sure checking out as guest will work either.

I’ve tried it as a guest and with her credit card but it didn’t worked idk why both is on her name :/

 

[beautycase]

I've done that once and they cancelled my order (and it was for the PA mono... I got so stressed!).
After calling them, they explained that Paypal account name should match LV account name!

I'd recommend opening a Paypal account under her name.
Until 2500€ you should not be required to verify the account by Paypal (link your bank, submit documents, etc.) so it should be pretty fast to set up!

Thank you for telling me this!

 

[bigverne28]

Do any of you know if it's possible to see the status of a returned item? UPS picked up my return but I can't see where it is or if it's even picked up...

You would have to enter the tracking number into the UPS website to view the journey. Or maybe CS can advise as they also should have the return tracking info.

 

[bigverne28]

I’ve tried it as a guest and with her credit card but it didn’t worked idk why both is on her name :/

As @jessica93 suggested open a PP account in her name and link her card, email etc to her LV account.

 

[Hotsauna]

You would have to enter the tracking number into the UPS website to view the journey. Or maybe CS can advise as they also should have the tracking info.

Thanks.
Is it the same tracking number which it was delivered with? I can call CS tomorrow if the status hasn't changed.

 

[bigverne28]

Thanks.
Is it the same tracking number which it was delivered with? I can call CS tomorrow if the status hasn't changed.

No. You should've received a returns label in the box which you affix to the parcel for return and this will have the tracking number on it. CS should be able to check it for you as well.

 

[beautycase]

Thanks.
Is it the same tracking number which it was delivered with? I can call CS tomorrow if the status hasn't changed.

I always take a picture of the box before giving it to UPS! So you always got the tracking number!

 

[beautycase]

As @jessica93 suggested open a PP account in her name and link her card, email etc to her LV account.

I did already a PP account on her name but I can’t log in as PayPal wants a SMS for verification and the number that stands there is not active

 

[Hotsauna]

No. You should've received a returns label in the box which you affix to the parcel for return and this will have the tracking number on it. CS should be able to check it for you as well.

Ah ok I understand. Unfortunately I didn't think of that so I don't know what the number is. But yeah, I'll call CS tomorrow. Thanks!

 

[Hotsauna]

I always take a picture of the box before giving it to UPS! So you always got the tracking number!

I'm still learning how to return LV items. I'll do that next time!

 

[jessica93]

I did already a PP account on her name but I can’t log in as PayPal wants a SMS for verification and the number that stands there is not active

Uhm... Did you set up the account recently?
Which number did you use? Is it actually inactive or not?

 

[bigverne28]

I did already a PP account on her name but I can’t log in as PayPal wants a SMS for verification and the number that stands there is not active

I don't understand. I can login to my PP without a text message. Maybe for new account setup this what they ask for.

 

[jessica93]

I don't understand. I can login to my PP without a text message.

It can happen that they want to verify it's you and ask for a code which usually arrives via text message or phone call.
Usually it happens when you are logging in from an IP / browser / country different than the one you used to register or than the one you put as residency.

On my phone it almost never asks for a text message, on my laptop it almost always does!

 

[beautycase]

It can happen that they want to verify it's you and ask for a code which usually arrives via text message or phone call.
Usually it happens when you are logging in from an IP / browser / country different than the one you used to register or than the one you put as residency.

On my phone it almost never asks for a text message, on my laptop it almost always does!

So complicated. The accounts is 3-4 years old, but nobody used it for a long time and now it wants a code from an non existent number

 

[Francesca1504]

Do any of you know if it's possible to see the status of a returned item? UPS picked up my return but I can't see where it is or if it's even picked up...

Yes if you call client services, they can tell you the tracking number for your return. I'm tracking my return atm and I can see they received it friday but they haven't processed it yet . Last time the return was processed same day.