Entrupy is not dependable!

[chantpez]

I just found this forum and suddenly regreting and sceptic about my yesterday purchase

i just bought vintage double sided (face) chanel she said year between 1970-1980, with no hologram and no card, just entrupy certificate of authenticity

please anyone could help me here, if the bag is real authentic or not, hopefully i could ask for a refund if her entrupy certificate was wrong

here’s the pics:

 

[BeenBurned]

I just found this forum and suddenly regreting and sceptic about my yesterday purchase

i just bought vintage double sided (face) chanel she said year between 1970-1980, with no hologram and no card, just entrupy certificate of authenticity

please anyone could help me here, if the bag is real authentic or not, hopefully i could ask for a refund if her entrupy certificate was wrong

here’s the pics:

Hmm. Apparently, the Chanel subforum doesn't have an authenticator and they're recommending a paid service. I've used Authenticate4U (contacted through their facebook page) and have received satisfaction. I don't know of any other service with brand specialists.

 

[sunshinealways]

Hello..
Very curious about entrupy.. but I see entrupy has insured that if the bag the stated authentic but in fact it is a fake one they will refund your money valued the bag you bought.. is it true? Anybody knows about this? Thx

 

[Michele]

I highly recommend you return it- take BeenBurned advice and have it officially authenticated so you have proper documentation

 

[BeenBurned]

Hello..
Very curious about entrupy.. but I see entrupy has insured that if the bag the stated authentic but in fact it is a fake one they will refund your money valued the bag you bought.. is it true? Anybody knows about this? Thx

The problem isn't in getting a refund if an item is deemed fake. The problem is that buyers don't know they received a fake because they trust that Entrupy authentications are accurate and never even think to verify!

And if an item isn't questioned, there's no refund to be had, no corrections to be made and the problem just continues and grows.

I know for a fact of dozens of fake Coaches being advertised as "authenticated" by Entrupy and being sold by various Goodwill stores and online sellers. While some buyers who are members here have learned their purchases were fake and returned them to Goodwill, we've seen those returns being relisted and resold, still with the inaccurate Entrupy documentation. Clearly Goodwill isn't believing their buyers and just issuing returns and refunds because it's easier!

 

[chantpez]

Hmm. Apparently, the Chanel subforum doesn't have an authenticator and they're recommending a paid service. I've used Authenticate4U (contacted through their facebook page) and have received satisfaction. I don't know of any other service with brand specialists.

okay thanks for the information! I will check it now

 

[chantpez]

I highly recommend you return it- take BeenBurned advice and have it officially authenticated so you have proper documentation

Yes because it looks fake isn’t it? At first i had doubts, but then she said she had entrupy certificate to proof it’s authentic

 

[chantpez]

I highly recommend you return it- take BeenBurned advice and have it officially authenticated so you have proper documentation

Yes because it looks fake isn’t it? At first i had doubts, but then she said she had entrupy certificate to proof it’s authentic. I believe in entrupy too much, now it's disappointing

 

[sunshinealways]

The problem isn't in getting a refund if an item is deemed fake. The problem is that buyers don't know they received a fake because they trust that Entrupy authentications are accurate and never even think to verify!

And if an item isn't questioned, there's no refund to be had, no corrections to be made and the problem just continues and grows.

I know for a fact of dozens of fake Coaches being advertised as "authenticated" by Entrupy and being sold by various Goodwill stores and online sellers. While some buyers who are members here have learned their purchases were fake and returned them to Goodwill, we've seen those returns being relisted and resold, still with the inaccurate Entrupy documentation. Clearly Goodwill isn't believing their buyers and just issuing returns and refunds because it's easier!

Yes so very confusing

 

[BeenBurned]

I highly recommend you return it- take BeenBurned advice and have it officially authenticated so you have proper documentation

Yes because it looks fake isn’t it? At first i had doubts, but then she said she had entrupy certificate to proof it’s authentic

Yes because it looks fake isn’t it? At first i had doubts, but then she said she had entrupy certificate to proof it’s authentic. I believe in entrupy too much, now it's disappointing

In reading between the lines, that's what I'm inferring that Michele's message is implying too.

If you bought the item on ebay, I don't think you even have to spend money on a pro because ebay will resolve a dispute in the buyer's favor. (Other sites might want documentation.) If ebay, just open a dispute for SNAD and choose the reason as "doesn't seem authentic." <---- that's ebay's wording on the dispute form.

Seller will have accept return and if she refuses, just escalate for ebay to decide the case. Seller will have to pay for the return shipping label.

 

[chantpez]

In reading between the lines, that's what I'm inferring that Michele's message is implying too.

If you bought the item on ebay, I don't think you even have to spend money on a pro because ebay will resolve a dispute in the buyer's favor. (Other sites might want documentation.) If ebay, just open a dispute for SNAD and choose the reason as "doesn't seem authentic." <---- that's ebay's wording on the dispute form.

Seller will have accept return and if she refuses, just escalate for ebay to decide the case. Seller will have to pay for the return shipping label.

yes, i escalated it today, because seller insist it’s an authentic bag

 

[Michele]

Yes, that is what I am implying. Would you mind posting the entrupy certificate- just curious.

Chantpez - sent you a PM

 

[QuelleFromage]

Once again - as someone who works in this field - it is impossible to build third-party authentication software without the full cooperation of the brands involved. AI is only as good as the input. Brands change authentication standards constantly. Entrupy can only be as good as the humans they use to develop the evaluation software, and there are not very many reliable independent authentication experts for Chanel, Hermès, etc., therefore, at best it is no better than a few authentications from respected experts. That said, it's much cheaper to use Entrupy than multiple authenticators, which is why resellers use it (and why it's a funded business).

 

[Smoothoprter]

I just found this forum and suddenly regreting and sceptic about my yesterday purchase

i just bought vintage double sided (face) chanel she said year between 1970-1980, with no hologram and no card, just entrupy certificate of authenticity

please anyone could help me here, if the bag is real authentic or not, hopefully i could ask for a refund if her entrupy certificate was wrong

here’s the pics:

This bag is a very obviously fake. Maybe the Entrupy certificate is fake too?

 

[BeenBurned]

This bag is a very obviously fake. Maybe the Entrupy certificate is fake too?

I've never seen a fake Entrupy certificate. But I've seen more genuine Entrupy certs for VERY obvious fake Coaches.