Eluxury refund-- But not full amount?

[IHeartCoach]

So I sent my Azur Speedy 30 back with the box tags, lock and dustbag.

Everythnig was included.

I checked my credit card statement and they only refunded me $612 instead of $620- What I paid for it?

Why is that?

 

[theglamorous]

I am not sure why. But try calling them.

 

[emilykj]

Did they send you a pre-paid Fedex shipping label via email? If you used their pre-paid shipping label (and you're not a "VIP"), they'll charge you $8 for the return shipping, which is deducted from your refund. HTH.

 

[LVobsessed415]

return shipping.

 

[dell]

That was the cost of the return shipping.

 

[keokicat]

I suspect it was the shipping cost.

 

[girlsgottoshop]

Yep, probably shipping, but call and ask.

 

[Kittie LaRoche]

yup, should be shipping Their FAQs state " If you are not delighted with your purchase or gift, return the unused item in its original condition within 60 days for a full refund, less shipping costs"

 

[purse lover]

Had to be the shipping that has happened to me before with them

 

[travelbliss]

Yep,
unless you are a Eluxury VIP member,
you will be charged for shipping when you make a return.

 

[Carri]

Yes, definately shipping. They charge unless you are VIP.

 

[LVenthusiast]

So I sent my Azur Speedy 30 back with the box tags, lock and dustbag.

Everythnig was included.

I checked my credit card statement and they only refunded me $612 instead of $620- What I paid for it?

Why is that?

What? That doesn't make sense. You should get a full refund