I sold a designer purse on ebay that I received as a gift. Because it was a gift and because well versed in purse authenticity, I was very careful in my listing with stating whether the purse was authentic or not (since I wasn't 100% sure). I did believe the purse to be genuine (as an FYI).
A few days later, I have the buyer threatening to get me thrown in jail for sending her a fake purse. In addition, she wants a refund of her money. I explained to her that I never stated the purse was authentic or that it was not. She has since opened a dispute with paypal. She either wants to keep the bag and have me refund her all but $45 OR send her a full refund.
What should I do? Does the buyer always win in these cases? I also worry that she might send me back another purse (which truly is conterfit) and keep mine.
This is a huge nightmare.
KG
A few days later, I have the buyer threatening to get me thrown in jail for sending her a fake purse. In addition, she wants a refund of her money. I explained to her that I never stated the purse was authentic or that it was not. She has since opened a dispute with paypal. She either wants to keep the bag and have me refund her all but $45 OR send her a full refund.
What should I do? Does the buyer always win in these cases? I also worry that she might send me back another purse (which truly is conterfit) and keep mine.
This is a huge nightmare.
KG