That's totally understandable and is indicated by your return policy:yes I do accepted Returns on some of items. But in this case *IF * she wanted to return the bra she would have to pay for returning shipping. But I am not going to refund her money unless she returns the item. She cannot have it both ways.
Returns:
Hassle-free returns | Learn more
14 days money back, you pay return shipping
No one indicated that the refund should be issued without a return of the item!