eBay, etc. General Question/Answer Thread

[Luvpurplepurses]

I talked to my mailman again yesterday (Cleve, OH). I had filed a trace on 6 packages that haven't gotten delivered to EBay customers and stopped moving. He said they are still way behind due to Covid, machines being pulled out before the election and not enough staff. He said that the are now delivering the newest packages first and they are so buried they have gaylords of mail that hasn't even been touched from December. I do recommend filing traces (I did it online) because it has shaken 2 of my packages loose and they were scanned and are moving again and one got delivered. For now I am shipping through UPS until they can get caught up.

 

[muchstuff]

I talked to my mailman again yesterday (Cleve, OH). I had filed a trace on 6 packages that haven't gotten delivered to EBay customers and stopped moving. He said they are still way behind due to Covid, machines being pulled out before the election and not enough staff. He said that the are now delivering the newest packages first and they are so buried they have gaylords of mail that hasn't even been touched from December. I do recommend filing traces (I did it online) because it has shaken 2 of my packages loose and they were scanned and are moving again and one got delivered. For now I am shipping through UPS until they can get caught up.

Same thing happened here to me in Canada. My package landed in Vancouver December 25th according to USPS tracking. Never showed in Canada Post tracking as received. I finally called 4 or 5 days ago to put a trace on it and it was delivered yesterday.

 

[MAGJES]

I talked to my mailman again yesterday (Cleve, OH). I had filed a trace on 6 packages that haven't gotten delivered to EBay customers and stopped moving. He said they are still way behind due to Covid, machines being pulled out before the election and not enough staff. He said that the are now delivering the newest packages first and they are so buried they have gaylords of mail that hasn't even been touched from December. I do recommend filing traces (I did it online) because it has shaken 2 of my packages loose and they were scanned and are moving again and one got delivered. For now I am shipping through UPS until they can get caught up.

I’m going to do this. I have a buyer that has been waiting for an item since Jan. 3rd.
Thank you for the tip!

 

[MAGJES]

I’m going to do this. I have a buyer that has been waiting for an item since Jan. 3rd.
Thank you for the tip!

So as soon as I filled out the form and submitted the package actually started to move. I also went in to the post office and had them pull up the tracking to request some sort of “help.” Not sure which of these maneuvers worked but it is now on it’s way again. Fingers crossed it gets delivered. I am blessed to have an amazingly understanding buyer.

 

[Luvpurplepurses]

So as soon as I filled out the form and submitted the package actually started to move. I also went in to the post office and had them pull up the tracking to request some sort of “help.” Not sure which of these maneuvers worked but it is now on it’s way again. Fingers crossed it gets delivered. I am blessed to have an amazingly understanding buyer.

I know it worked for me, all 5 of my packages got delivered!!

 

[chichlady]

Hi, so just bought a Chanel bag from a Japanese seller in Ebay. I don't mind the bags being dirty or a little crooked, but I avoid (home) painted bags since it highly highly devalues the worth of the bag. I received the bag and it is painted by an amateur. It shows brush strokes in some areas and left the inside pocket unpainted. What's worse is that the paint clogged the pores of the bag and made it very stiff and made it feel plasticky. The seller did not disclose this in the listing. If they have, I would have skipped this one. I would like to get a full refund and the custom fees (approx 10%) I paid. I know normally when you return an item, their policy is not to refund the customs duty, but since it is a painted bag with a paintbrush I don't want to pay a penny. I am thinking of an option of disputing it to the credit card company if they are not helpful. Has anyone have a similar experience?

 

[BeenBurned]

Hi, so just bought a Chanel bag from a Japanese seller in Ebay. I don't mind the bags being dirty or a little crooked, but I avoid (home) painted bags since it highly highly devalues the worth of the bag. I received the bag and it is painted by an amateur. It shows brush strokes in some areas and left the inside pocket unpainted. What's worse is that the paint clogged the pores of the bag and made it very stiff and made it feel plasticky. The seller did not disclose this in the listing. If they have, I would have skipped this one. I would like to get a full refund and the custom fees (approx 10%) I paid. I know normally when you return an item, their policy is not to refund the customs duty, but since it is a painted bag with a paintbrush I don't want to pay a penny. I am thinking of an option of disputing it to the credit card company if they are not helpful. Has anyone have a similar experience?View attachment 4965185

The order to do things is:
1. Open a SNAD dispute. Seller will have to accept the return of risk that you'll escalate and get a refund without having to return the bag. For international purchases, I'm not sure whether ebay forces the seller to pay return shipping because the seller has no way to supply a USPS shipping label. (An honorable seller will pay for the shipping label, possibly sending the money to you through Paypal though I don't think you or ebay can force it.) And I don't know about customs fees. You may need to negotiate with the seller for that. (I do agree that you should be made whole.)

2. If seller doesn't agree to the return, you can escalate after whatever date ebay gives that the seller has to respond by.

3. if for some reason. you lose the ebay case (and that's highly unlikely), your next dispute would be with Paypal.

4. Last option and only last resort would be a credit card dispute and only after losing in ebay and paypal.


A last suggestion would be to leave appropriate feedback for the seller because the seller has to be told that non-disclosure of problems isn't going to escape a buyer's scrutiny!

 

[chichlady]

The order to do things is:
1. Open a SNAD dispute. Seller will have to accept the return of risk that you'll escalate and get a refund without having to return the bag. For international purchases, I'm not sure whether ebay forces the seller to pay return shipping because the seller has no way to supply a USPS shipping label. (An honorable seller will pay for the shipping label, possibly sending the money to you through Paypal though I don't think you or ebay can force it.) And I don't know about customs fees. You may need to negotiate with the seller for that. (I do agree that you should be made whole.)

2. If seller doesn't agree to the return, you can escalate after whatever date ebay gives that the seller has to respond by.

3. if for some reason. you lose the ebay case (and that's highly unlikely), your next dispute would be with Paypal.

4. Last option and only last resort would be a credit card dispute and only after losing in ebay and paypal.


A last suggestion would be to leave appropriate feedback for the seller because the seller has to be told that non-disclosure of problems isn't going to escape a buyer's scrutiny!

Hi, BeenBurned, thank you so much for your help. At first I was a little stressed about it but followed your protocol and got calm again. I've always heard of how you could trust certain sellers. I cannot believe that they would sell a home-painted bag without disclosure hoping that it will pass. I just think it is not right. Thank you so much again for your kind help!

 

[whateve]

Hi, BeenBurned, thank you so much for your help. At first I was a little stressed about it but followed your protocol and got calm again. I've always heard of how you could trust some sellers from a certain country. I cannot believe that they would sell a home-painted bag without disclosure hoping that it will pass. I just think it is not right. Thank you so much again for your kind help!

People are individuals. There are good and bad sellers in every country. I've had good experiences with Japanese sellers but that doesn't mean they are all going to be perfect. It is possible the seller got the item second hand and didn't realize it was painted. (Although I admit, that looks pretty obvious.)

 

[chichlady]

People are individuals. There are good and bad sellers in every country. I've had good experiences with Japanese sellers but that doesn't mean they are all going to be perfect. It is possible the seller got the item second hand and didn't realize it was painted. (Although I admit, that looks pretty obvious.)

Good point. Thank you for reminding me that. I believe that most people are good than evil. I guess that I'll find out once I get a reply from them.

 

[chichlady]

Hi, so just bought a Chanel bag from a Japanese seller in Ebay. I don't mind the bags being dirty or a little crooked, but I avoid (home) painted bags since it highly highly devalues the worth of the bag. I received the bag and it is painted by an amateur. It shows brush strokes in some areas and left the inside pocket unpainted. What's worse is that the paint clogged the pores of the bag and made it very stiff and made it feel plasticky. The seller did not disclose this in the listing. If they have, I would have skipped this one. I would like to get a full refund and the custom fees (approx 10%) I paid. I know normally when you return an item, their policy is not to refund the customs duty, but since it is a painted bag with a paintbrush I don't want to pay a penny. I am thinking of an option of disputing it to the credit card company if they are not helpful. Has anyone have a similar experience?View attachment 4965185

I wanted to give an update on this forum regarding my bad experience. I think I should share the name of the seller (brandearauction) also since I do not want anyone else to go through this. I opened a case with ebay. The seller said that they will accept the return but could not return back the customs fee. Please note that Customs fees are incredibly difficult for an individual to get it refunded since once it enters the country, it is assumed as it has been consumed. I cannot lose the money. It is 10% of the Chanel bag price. They did not apologize as well.

While waiting for ebay to jump in, I was thinking of getting another bag and was browsing ebay, and look what I found. The exact listing of the bag from another ebay account (kyoto-japan_since1979). https://www.ebay.com/itm/CHANEL-A01113-Matelasse-W-Flap-Chain-Shoulder-Bag-Leather-Lambskin-White-Used-/133630122092
Please read the description. They said "Conspicuous stains" "Conspicuous discoloration (with coating)" in different locations and exactly knew the condition of the bag. I did not disclose all the pictures of the bag so they must have known the condition of the bag before sending it to me. They just did not disclose it in the "brandearauction" account, hoping that a stupid customer would just keep it. The worst scenario for them would be to have it returned.

So how is the bag that I have it here in the US already listed on another account? They already know that I would ultimately return the bag with the loss of my customs fee? I have read in the reviews that they haven't sent their bags to the customers saying that the listed bag is out of stock. I could guess how that happened.

In the end, they know that an international customer would just keep the bag since they will choose not to loose the money or at least would return the bag with their loss of the customs fee which is a scenario not the worst for them. I am really frustrated of their dishonesty at the moment. I feel like I am hurt and powerless.

 

[whateve]

I wanted to give an update on this forum regarding my bad experience. I think I should share the name of the seller (brandearauction) also since I do not want anyone else to go through this. I opened a case with ebay. The seller said that they will accept the return but could not return back the customs fee. Please note that Customs fees are incredibly difficult for an individual to get it refunded since once it enters the country, it is assumed as it has been consumed. I cannot lose the money. It is 10% of the Chanel bag price. They did not apologize as well.

While waiting for ebay to jump in, I was thinking of getting another bag and was browsing ebay, and look what I found. The exact listing of the bag from another ebay account (kyoto-japan_since1979). https://www.ebay.com/itm/CHANEL-A01113-Matelasse-W-Flap-Chain-Shoulder-Bag-Leather-Lambskin-White-Used-/133630122092
Please read the description. They said "Conspicuous stains" "Conspicuous discoloration (with coating)" in different locations and exactly knew the condition of the bag. I did not disclose all the pictures of the bag so they must have known the condition of the bag before sending it to me. They just did not disclose it in the "brandearauction" account, hoping that a stupid customer would just keep it. The worst scenario for them would be to have it returned.

So how is the bag that I have it here in the US already listed on another account? They already know that I would ultimately return the bag with the loss of my customs fee? I have read in the reviews that they haven't sent their bags to the customers saying that the listed bag is out of stock. I could guess how that happened.

In the end, they know that an international customer would just keep the bag since they will choose not to loose the money or at least would return the bag with their loss of the customs fee which is a scenario not the worst for them. I am really frustrated of their dishonesty at the moment. I feel like I am hurt and powerless.

I believe I have bought from brandearauction before. I remember seeing copies of their bags on another Japanese seller's ebay account. I had assumed the other Japanese seller was stealing their pictures, not that it was the same bag. If I remember correctly, prices on the other Japanese seller's account were higher. I'm not sure if the other seller I saw was the same as the one you mentioned.

I don't think they have the power to give back your customs fees. I don't know what to do about that. It isn't fair that you should lose that money.

What about asking for a substantial partial refund and then sending it to Leather Surgeons for restoration?

 

[chichlady]

I believe I have bought from brandearauction before. I remember seeing copies of their bags on another Japanese seller's ebay account. I had assumed the other Japanese seller was stealing their pictures, not that it was the same bag. If I remember correctly, prices on the other Japanese seller's account were higher. I'm not sure if the other seller I saw was the same as the one you mentioned.

I don't think they have the power to give back your customs fees. I don't know what to do about that. It isn't fair that you should lose that money.

What about asking for a substantial partial refund and then sending it to Leather Surgeons for restoration?

Hi, whatseve, thank you for sharing your experience. The latter seller could not have copied the listing from brandearauction since the they revealed the first two digits of the serial number on their listing while the brandearauction's listing have not. This means that they know about the bag more than what brandearauction has revealed on ebay.

At this point I do not want to keep the bag. I own several vintage Chanel bags and this bag feels just like plastic.

 

[BeenBurned]

While waiting for ebay to jump in, I was thinking of getting another bag and was browsing ebay, and look what I found. The exact listing of the bag from another ebay account (kyoto-japan_since1979). https://www.ebay.com/itm/CHANEL-A01113-Matelasse-W-Flap-Chain-Shoulder-Bag-Leather-Lambskin-White-Used-/133630122092
Please read the description. They said "Conspicuous stains" "Conspicuous discoloration (with coating)" in different locations and exactly knew the condition of the bag. I did not disclose all the pictures of the bag so they must have known the condition of the bag before sending it to me. They just did not disclose it in the "brandearauction" account, hoping that a stupid customer would just keep it. The worst scenario for them would be to have it returned.

I had assumed the other Japanese seller was stealing their pictures, not that it was the same bag. If I remember correctly, prices on the other Japanese seller's account were higher. I'm not sure if the other seller I saw was the same as the one you mentioned.

I see it quite frequently that several well-established and (supposedly) reputable Japanese sellers list the same item. I also believe (read: KNOW) that it's the same item as is also listed.

I think what they're doing is done on purpose to try to get more views and additional opportunities to make a sale. And if a buyer is naive enough to buy from a seller with a higher price, so much the better.

Since ebay disallows a seller to have duplicate listings, they circumvent that policy by having different sellers list the same item. (Most of the time, it's not only pictures but descriptions, measurements, terms, return policies, etc. that are also identical.)

I think there's a comglomerate of Japanese sellers who work together and do this.

I don't think they have the power to give back your customs fees. I don't know what to do about that. It isn't fair that you should lose that money.

What about asking for a substantial partial refund and then sending it to Leather Surgeons for restoration?

If they can't give the customs fees back since they didn't actually collect them and if it's not possible for the buyer to be reimbursed, the seller CAN and should do the right thing and make the buyer whole, IMO.

Having the seller pay the full LS restoration is fair also.

 

[whateve]

Why are my photos too big for some platforms like Mercari and Poshmark? I can upload the photo but on some of them that are close-ups, the sides of the item are cut off. You can zoom in on your photos to make them more close-up but you can't zoom out. Is there a solution short of me editing my photos to make them smaller?