I got positive feedback today on something that tracking doesn't show as delivered. The buyer is happy and mentioned in her feedback that she received it before the estimated delivery date. Do I need to call ebay to make sure they know it was delivered on time?
eBay, etc. General Question/Answer Thread
- Thread starter Japster
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
Hi!
I purchased a scarf on eBay and the seller has sent me a note:
"Bonjour,
Je vous ai expédié le foulard hier, le numéro de suivi est sur le site. J’ai fait une erreur concernant le prix de l’expédition qui m’est revenu à 28€ avec l’assurance...je vous laisse juge si vous voulez compléter, bon week-end, bien cordialement.
M.A"
I think it says that she underestimated the shipping costs and is asking in a round-about way if I will pay the difference. I have already paid $22.87 in shipping - which seems pretty substantial.
I'm not sure what to do… I'm sorry she underestimated the cost (but if I had, I wouldn't ask the buyer to re-imburse me because that would be my fault), but she didn't send proof of the actual cost and if I did chose to pay - lets say half - how would I?
I purchased a scarf on eBay and the seller has sent me a note:
"Bonjour,
Je vous ai expédié le foulard hier, le numéro de suivi est sur le site. J’ai fait une erreur concernant le prix de l’expédition qui m’est revenu à 28€ avec l’assurance...je vous laisse juge si vous voulez compléter, bon week-end, bien cordialement.
M.A"
I think it says that she underestimated the shipping costs and is asking in a round-about way if I will pay the difference. I have already paid $22.87 in shipping - which seems pretty substantial.
I'm not sure what to do… I'm sorry she underestimated the cost (but if I had, I wouldn't ask the buyer to re-imburse me because that would be my fault), but she didn't send proof of the actual cost and if I did chose to pay - lets say half - how would I?
On the one hand, I say not to poke the sleeping bear. You got feedback and know the item was delivered. OTOH, if you're account is at risk (i.e., approaching 3% late shipping/delivery), you might want to get the ding removed.
(For the record, I had several items that were either scanned late after shipping or delivered late during the holiday rush and my late shipment rate was higher than I like and higher than it should have been. I called ebay and the rep looked at the tracking, saw delivery prior to or by the due date and removed 5 dings.)
You've translated correctly. But as I'm understanding, she's asking you to help with the cost if you desire.
This is what I got through translation software: "Hello, I sent you the scarf yesterday, the tracking number is on the site. I made a mistake concerning the price of the expedition which returned me to 28 € with the insurance ... I leave you judge if you want to complete, good weekend, cordially."
IMO, it's nervy to request though she's leaving it up to you to decide if you want to help. But as the seller, she should have properly calculated the cost.
I think I'd respond with something to the effect of:
"Dear seller,
I'm sorry it cost more for shipping than you calculated but I based my purchase on what my budget allowed and I can't afford to pay extra for shipping when it wasn't in the listing."
Additionally, ebay doesn't allow sellers to increase the shipping charge if the seller made an error but I'm guessing that the seller knows that, thus she shipped anyway and gave you the option of helping.
Thank you so much for both clearing it up and for stating pretty much what I thought but couldn't figure out how to express in a good way.
If a seller physically ships on time 100% of the time, are we protected from getting any sort of ding from a buyer if a packaged is "delivered late?"
Because once the package is out of our hands what can we do?!
No, ebay considers it your fault for using that carrier. The good thing is that you need a few dings for it to affect your seller status.
Although Whateve is correct in that ebay "faults" you for using the slow shipping company thus you're responsible, they will remove dings for late shipping if items were delivered by the "expected" date.
During the holiday season, several of my items weren't scanned until part way on to their destination. And because there wasn't proof that I'd shipping within my 1-day handling time, I found that my dashboard showed dings for late shipping.
I called ebay to dispute. The CS person I spoke to looked at the tracking, saw when delivered and compared it to the predicted "delivery by" date.
Because they were delivered on or before ebay's expected dates, she removed 5 late shipment dings.
On the other hand, I had a package that was shipped and scanned as accepted on the same day as payment made but it circled the country before being delivered to the buyer nearly 2 weeks after shipment. They wouldn't remove that ding because the buyer said it was late (which it was) through no fault of mine.
LOL great. I don't know why I'd expect anything else from Ebay at this point.
Is there a way to check the "expected date" of a package that's been delivered? I can't find it on an items "view order details" page, or anywhere in the tracking history.
With all the freaking data + tracking we have, this is such BS on ebay's part.
This month I had one item that had 6 straight days of "Delivery Attempted - No Access to Delivery Location," which definitely bumped it past an expected delivery date. Also had a few First Class packages spend 4 to 5 days "In Transit to Next Facility" with no location updates in the middle of their journey.
This is shown on the "order details" page of an item I just sold. (On items that have been delivered, it doesn't show but ebay can see what it would have said.)
This is one of the dings ebay will remove if you you call. You can point out that it was at the location in plenty of time for "on time" delivery and that it was late was not your fault.
I'm going to! eBay gets one more A+ for creating yet another way to waste a seller's time. Especially when they have all the information necessary to avoid needlessly dinging us.
I also wonder why they decided sellers should get the blame when their vaunted USPS fails to do the job we pay them to do
I think it was because some sellers would purchase the label right after the sale to fool the system and then not actually get around to sending it for a week. I think they should look at both the actual delivery date and the first scan date.I'm going to! eBay gets one more A+ for creating yet another way to waste a seller's time. Especially when they have all the information necessary to avoid needlessly dinging us.
I also wonder why they decided sellers should get the blame when their vaunted USPS fails to do the job we pay them to do
I bought a bag on ebay and tracking shows it is stuck in pre-shipment stage since 1/18. I contacted the seller and she said she also sent another package at the same time to another buyer and theirs finally tracked yesterday to the next facility.
She said she contacted the post office and has not heard back from them yet. Has anyone had anything stuck in pre-shipment phase and then lost?
She said she contacted the post office and has not heard back from them yet. Has anyone had anything stuck in pre-shipment phase and then lost?
The 18th was Friday. There was a weekend and a Federal holiday coupled with all the Federal silliness. Plus, wasn't there some major weather in a few places?
I wouldn't worry yet. I've only had one package fail to be scanned at all in the years I've been selling. I have had one recently that was never scanned upon delivery. I have had several that never got scanned until delivered, but that hasn't happened lately. I believe that most post office locations are better about scanning at different stages. The label may have been damaged, making scanning difficult.
I shipped some things out Friday or Saturday and they didn't move at all over the long weekend. I expected them to be delivered on Tuesday since they had all that time to get to their location but they didn't.