eBay, etc. General Question/Answer Thread
- Thread starter Japster
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YES!
You can send her a request to revise the FB.
I'll edit when I find the link.
It's here in the menu on the right..
http://pages.ebay.com/services/forum/feedback.html
You have nothing to lose by trying to appeal for the feedback removal.
Feedback is supposed to reflect how you (as seller) handled the transaction and as Pikabo pointed out, not a product review. As the seller, you didn't make the product and have no stake in the quality or q.c. of it!
Try it. You might get lucky.
You can report online through the report the buyer link.
Or you can call them.
Note that the "manual review" for feedback removal isn't all-inclusive so although they don't mention your specific type of case, I think you should try it. See below in blue.
http://pages.ebay.com/help/policies/defect-removal.html#can
What are the guidelines?
Automatically removed
We automatically remove defects, adjust your late shipment rate, and remove feedback when:
- The buyer didn't pay for a purchase and an unpaid item case is recorded against the buyer.
- The defect, feedback, or late shipment was the direct result of an eBay site issue or program error.
- The delivery estimate shown in the listing was shortened, but tracking shows the item was delivered by the carrier's longest delivery estimate.
- We take action against a buyer for violating the Buying Practices policy.
- We instruct you to hold a shipment or take action to cancel the transaction.
- We can determine through valid tracking that the defect, feedback, or late shipment was the direct result of systemic delays in shipping or communication. Examples include wide-scale shipping carrier delays, items stuck in customs, or power outages due to extreme weather. Actual qualifying events are listed on our announcement board.
Not eligible for removal
The following scenarios aren't eligible for removal:
- We may remove a feedback comment that violates eBay policy, such as containing profanity or links, but the feedback rating or any defects aren't necessarily removed.
- Late shipment appeals for transactions without tracking to verify on-time order fulfilment or delivery.
Manual review
There are some circumstances where a defect, feedback, or late shipment can be manually reviewed. Sellers may appeal in these cases, but must make the request within 90 days of the transaction. Examples include:
- You upload tracking that confirms the item was shipped within the handling time or the item was delivered by the estimated delivery date, but the late shipment rate wasn't automatically updated because the tracking isn't integrated with eBay
- In cases where there is an attempted delivery, we consider this "delivered" for the purposes of adjusting late shipment rate or removing feedback.
Thanks for your help. I've sent her a request. Hopefully she will do the right thing.
My buyer revised her feedback so I'm back at 100% thank goodness.
Thank you for your help ladies!
LOL! Interesting the way she phrased the revised feedback. She does admit (by inference) that she wasn't familiar with what she bought.
But as long as it's positive, that good.
ETA: I'm curious.....did you have to remove your response to the previous neg or did that go away with the revision?
Great news!!
I'm very happy for you.
ETA: CRUD never mind the below info.. You're looking for the City- Drat.. My bad..
BTW I found a bag that I believe is in your siggy! I bought a Dark Violet from this seller 2 weeks ago and it was listed "pre-owned" but came NEW with tags! It's gorgeous and 100% authentic..
Anyway- she has a "Prussian Blue Velo with GGold HW! See if this is what you're looking for- It is in immaculate condition.
http://www.ebay.com/itm/Rare-Balenciaga-Prussian-Blue-arena-GGH-Velo-Messenger-Crossbody-Bag-MINT-/182026560623?hash=item2a61a0e46f:g:SowAAOSwWTRWw7B7
It disappeared with the revision (very glad about that!). I'm usually one that counts to ten first but failed to do it this time.
Great news!!
I'm very happy for you.
ETA: CRUD never mind the below info.. You're looking for the City- Drat.. My bad..
BTW I found a bag that I believe is in your siggy! I bought a Dark Violet from this seller 2 weeks ago and it was listed "pre-owned" but came NEW with tags! It's gorgeous and 100% authentic..
Anyway- she has a "Prussian Blue Velo with GGold HW! See if this is what you're looking for- It is in immaculate condition.
http://www.ebay.com/itm/Rare-Balenciaga-Prussian-Blue-arena-GGH-Velo-Messenger-Crossbody-Bag-MINT-/182026560623?hash=item2a61a0e46f:g:SowAAOSwWTRWw7B7
Actually a Velo would be a fantastic style as well. I do not own one at the moment. I had a Dark Violet ggh Velo one time.....the best leather ever.
Let me go check out the listing. Thanks!!
Can anyone help me with this?
I had 2 items in a row with NPB. At first they both contacted me with some sort of issue and promised payment- then nothing.
One transaction I was able to cancel by stating I had not received payment- awaiting to hear from the buyer.
The second transaction would not let me cancel it for some reason by stating no payment; only allowing me to state a mistake on MY part. So I put it through the Unpaid Item Assistant.
Well now the girl that bought the 2nd item is PISSED and said she changed her mind anyways, and doesn't want a bad mark on her account. I don't know why she wouldn't contact me after I sent her multiple emails. I am sure she will leave me bad feedback. Then she went on and on about her father in law being sick, and also all the issues with the bag I was selling to her anyways (then why bid?) She is asking me to just relist the item....
Is there ANY way to cancel the Unpaid Assistant? If I just relist the item will that cancel it or is she out of luck?
TIA
I had 2 items in a row with NPB. At first they both contacted me with some sort of issue and promised payment- then nothing.
One transaction I was able to cancel by stating I had not received payment- awaiting to hear from the buyer.
The second transaction would not let me cancel it for some reason by stating no payment; only allowing me to state a mistake on MY part. So I put it through the Unpaid Item Assistant.
Well now the girl that bought the 2nd item is PISSED and said she changed her mind anyways, and doesn't want a bad mark on her account. I don't know why she wouldn't contact me after I sent her multiple emails. I am sure she will leave me bad feedback. Then she went on and on about her father in law being sick, and also all the issues with the bag I was selling to her anyways (then why bid?) She is asking me to just relist the item....
Is there ANY way to cancel the Unpaid Assistant? If I just relist the item will that cancel it or is she out of luck?
TIA
Don't cancel! If she pays, she'll be able to leave feedback but if you close the UIA and she gets a strike, any feedback she leaves can be removed.
She should have responded to your emails if she'd changed her mind.
Leave as is. This is one of the few measures sellers have to limit non-payers.
My guess is that she already has strikes and that's why she's upset about another.
ETA! Add her name to your BBL so she doesn't retaliate by buying another item just to neg.
I just returned from a shopping trip in Ft Lauderdale - Sawgrass Mills - and they had a kiosk in the mall full of Louis Vuitton, Chanel, Dior, Gucci and the people were telling potential customers who asked about authenticity that the bags came from model shoots, etc. Has anyone ever heard of this?
Hi alls, Hi Beenburned ^^
I need your advice .
My item on Lollipuff has just been sold out, this is my first transaction there so I am really happy. But I have trouble. I have seen the payment from buyer in my Paypal account ( Also the website fee 9% of total money amount has been taken out , sent to Lollipuff ). Paypal says "OK to ship" but "Seller Protection" shows that "Not eligible".
What I should do now ? I called Paypal. they said because my buyer don't have indentified Paypal account , she just used Paypal to send me the money. Paypal advice me that I should refund the and contact the buyer, telling her to creat a Paypal account and send me the money again.
But the problem is that 9% of that transacction money amount has been taken out from my Paypal . In the "refund" button it only shows "refund this amount " (total 100% amount ), so I think if I click "refund" all the 100% of this total amount money will out of my account.
What should I do now ? Please give me advice ?
I need your advice .
My item on Lollipuff has just been sold out, this is my first transaction there so I am really happy. But I have trouble. I have seen the payment from buyer in my Paypal account ( Also the website fee 9% of total money amount has been taken out , sent to Lollipuff ). Paypal says "OK to ship" but "Seller Protection" shows that "Not eligible".
What I should do now ? I called Paypal. they said because my buyer don't have indentified Paypal account , she just used Paypal to send me the money. Paypal advice me that I should refund the and contact the buyer, telling her to creat a Paypal account and send me the money again.
But the problem is that 9% of that transacction money amount has been taken out from my Paypal . In the "refund" button it only shows "refund this amount " (total 100% amount ), so I think if I click "refund" all the 100% of this total amount money will out of my account.
What should I do now ? Please give me advice ?
hi,
it's been a few years since i've ebay'd.
i recently purchased an item for a few hundred $ and paid (since it was a buy it now).
is there anywhere on ebay where i can see the status of the item?
before, the seller had a few of them left. now its sitting at 0 and the price has gone up to 9999 on the listing.
the seller even left me pos feedback...
i am so confused. the item hasn't shipped yet because if it did, wouldn't i get notification?
the seller is a store, and still has many items listed.
am i being paranoid? where can i check the status of the item?
thanks in advance!
it's been a few years since i've ebay'd.
i recently purchased an item for a few hundred $ and paid (since it was a buy it now).
is there anywhere on ebay where i can see the status of the item?
before, the seller had a few of them left. now its sitting at 0 and the price has gone up to 9999 on the listing.
the seller even left me pos feedback...
i am so confused. the item hasn't shipped yet because if it did, wouldn't i get notification?
the seller is a store, and still has many items listed.
am i being paranoid? where can i check the status of the item?
thanks in advance!
On your ebay summary page, there is a section called "orders". It is usually near the bottom if you have watched and bid items as well. There is also a menu on the left side of the page and you can click on "purchase history." Once you find your purchase, you'll see several symbols next to it. The first is a dollar sign, indicating you paid. The next looks like a file folder. If this is dark, it means the seller has bought the shipping label or entered a tracking number. If there is a tracking number, it will be along the bottom under the item name. You can click on that to see where your package is.
I believe you can also see tracking information on your paypal page for the transaction, if the seller bought the postage online.
Usually you'll get notification if the seller shipped, but only if the seller bought their postage on ebay or manually entered the tracking number. Not every seller enters a tracking number. Sellers may not ship immediately. They can specify their handling time in their listing. Some only ship once a week. The seller can also choose not to have notifications sent to you. On a recent purchase I made, the seller had turned off the ebay notifications but sent a message to my email, which I neglected to see because it was in my spam folder.
I screwed up! BB and others, I need your help!
I listed a pair of men's shoes for BIN and someone bought it. I am in the UK and buyer is in France. When I went to pack it, I realised I listed the size as UK9 but they are really US9. I didn't include a photo of the sizing label in the listing. I then contacted buyer via eBay and email, attached a photo of the sizing label and asked whether he wish to cancel. I have received no response. I don't know whether he doesn't speak English or something. My dispatch time is 2 working days and I know I will get a defect on that. But I must either dispatch them within 7 days or I need to cancel. What should I do here? Stupid fault of me!
Thank you in advance for your help!
I listed a pair of men's shoes for BIN and someone bought it. I am in the UK and buyer is in France. When I went to pack it, I realised I listed the size as UK9 but they are really US9. I didn't include a photo of the sizing label in the listing. I then contacted buyer via eBay and email, attached a photo of the sizing label and asked whether he wish to cancel. I have received no response. I don't know whether he doesn't speak English or something. My dispatch time is 2 working days and I know I will get a defect on that. But I must either dispatch them within 7 days or I need to cancel. What should I do here? Stupid fault of me!
Thank you in advance for your help!
I sold an item today and the first class postage (bought through eBay/paypal) ended up costing more than the shipping cost on my listing, even after the discount. How could this have happened? All my listings are 'charge actual postage' and I usually come out a bit ahead w/postage because of the discount.