Has this ever happened to you? Sorry ladies, but I just have to rant today. A couple of days ago I sold this pair of very-expensive (almost $1k) designer shoes on eBay -- to this eBayer whom I just recognized as a banned tPFer (oops). The shoes are brand new.....it's one of those long-sold-out, highly-covetted celebrity shoes. The first time I had the auction up that pair didn't sell (although there were a lot of watchers); a potential buyer then contacted me to express interest and asked about lowering the price -- I agreed and lowered the starting bid price for her....and on the re-listing the shoes were sold to her. Per my eBay auction terms (stated clearly in my auction), shipping/handling charge for all US addresses was a FLAT RATE of $20 for USPS Priority Mail with delivery confirmation -- flat rate regardless of destination as long as it's the US; insurance would be optional and additional (at the request of the buyer). She sent an instant payment via PayPal (bid price + $20 S/H, no insurance purchased/requested) at 1:56 PM my time and asked me to ship that same same day if possible (i.e. within 3 hours) -- I agreed, and even though I was at work at the time, I called home to get somebody to rush to the post office that afternoon to send the package so she could get it ASAP. Well, she got the shoes within 2 days and sends me this message saying first of all [FONT=Arial, Verdana]"Hi, I wanted you to know that I recieved the shoes today and I love them"[/FONT]....but she's "very disappointed" by the $20 shipping/handling fee (which had been stated clearly in the auction terms)-- basically demands that I refund her the difference. She says: "I must of assumed for an expensive item as this that they would be insured. Very disappointed by this."....."[FONT=Arial, Verdana]since I do sell on eBay also, I know what the going rate is for shipping. I have been doign this for quite a long time. You did not have to buy the box you shipped it out in. They are free at the post office. You did not even insure the item. What if they had got lost."..... [/FONT]"It is not good business to overcharge and not get the service you expected. You should do the right thing and refund me the difference."......"You may have lowered the price of the auction by $20 but I now what the shoes retailed for. You made a nice little profit on them."....."Not good business practices. I suggest if you are to continue to sell on ebay that you learn, customer is always right." What would you do in my place? I know I shouldn't give in to her bullying....but part of me just wants this argument to stop and just take a $10 loss for bad luck....$10 just isn't worth losing sleep over. I can't believe a person with a feedback score of 294 -- who claims to be a seasoned eBay buyers/seller -- would write back berading a seller for "ma[king] a nice little profit" and setting too high of a price when they received the item as described, within 2 days.....when they claimed outright they love the item.....and not to mention, when they were the one to bid on the item in the first place (and agreed to the price). Thoughts?