I think you get VIP status once you have spent $3000 with them. You keep your VIP status so long as you order at least once a year. The perks are a free shipping upgrade (you get the express shipping for the price of standard shipping), free shipping on returns (they send you the prepaid shipping label for returning), a personal shopper that can reached via their VIP hotline, and advance notice of sales, limited items, promotions, and free shipping offers.