Does anyone use Poshmark?

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#3,991
Hi ladies,

I have an issue with one item that I have recently purchased on Poshmark. The item was delivered last week while I was travelling and I have just opened it and it turns out it is badly stained and the silk fabric is damaged in a few places. I didn't know that Poshmark gives only 72 hour window to report an issue. Is there anything I can do? I paid with Paypal so I guess I can always raise a claim there.
I have a photographic evidence of the damages if that helps.

Any advice is very welcomed.
 
Last edited:
#3,992
Bubach said:
Hi ladies,

I have an issue with one item that I have recently purchased on Poshmark. The item was delivered last week while I was travelling and I have just opened it and it turns out it is badly stained and the silk fabric is damaged in a few places. I didn't know that Poshmark gives only 72 hour window to report an issue. Is there anything I can do? I paid with Paypal so I guess I can always raise a claim there.
I have a photographic evidence of the damages if that helps.

Any advice is very welcomed.
Click to expand...
I'll try to help
It's in the TOS about 3 days to open a case ... that said it's water under the bridge
Open a case stating in clear terms that you were away and could not examine your purchase until today. State that the listing showed or described no damage (if this is true) take your pictures showing everything. Be prepared for the seller to push back at you Let poshmark deal with it.
don't get in to a back/forth with your buyer
Last poshmark CS is very slow but they do respond

HTH
 
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#3,994
ladyglen said:
I'll try to help
It's in the TOS about 3 days to open a case ... that said it's water under the bridge
Open a case stating in clear terms that you were away and could not examine your purchase until today. State that the listing showed or described no damage (if this is true) take your pictures showing everything. Be prepared for the seller to push back at you Let poshmark deal with it.
don't get in to a back/forth with your buyer
Last poshmark CS is very slow but they do respond

HTH
Click to expand...
Thanks for the advice. The problem is I can not open the case on Poshmark, that option is now disabled in the app (as 72 hours have passed). Did you mean that I should open the case on Paypal?
 
#3,998
ladyglen said:
P

no
And that is why I am dragging my feet on mercari too dodgy not giving them my Amex number just to sit there kwim
Click to expand...
Someone mentioned awhile ago that they were able to create listings in the app without providing a credit card. I haven't put up anything new since they asked for a credit card. I haven't tried listing through the app. It's a pain since my pictures are on my desktop.
 
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#4,000
BeenBurned said:
Paypal gives 180 days to open a case. Yes, do tht!
Click to expand...
ladyglen said:
I would try to contact PM's CS using the link under Help,
stating case as above,
PLAn B go thru PP,
Click to expand...
Prettyn said:
I open up a case way past the 3 day mark. I got my money back. Found out my Chanel sunglasses were not authentic. So you can open up a case past the 3 day.
Click to expand...

Thank you all for advices. I've contacted customer support. If they do not reply, I will contact PayPal.
 
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