Do you get better service when you carry more expensive bags?

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#46
yes. i got champagne in a tory burch store when i came in with an LV. never gotten champagne from her stores before.

ETA: I did make a purchase at TB that day so that probably contributed. But I have made purchases before and never gotten champs.
 
#48
I also think much of it has to do with how interested you seem in the bags. These stores get many people who just want to look at the 'fancy' bags but have no plans to actually buy anything. The SAs earn their money through commission. If you don't truly look that interested in the merchandise, they likely think you don't plan on buying anything. They make no money if they help the shopper who isn't planning on purchasing. They can even screw themselves out of a commission if they help someone who just casually wanders in and while they are helping that person, another shopper with an intent to buy comes in. That sale will go to another SA because the SA first SA is helping someone who apparently never intended to buy anything. Much of the problem with the system is based on the fact that SAs work for commission. A friend who was an SA at a high end boutique is the one who told me this. He said if you show actual interest and seem to know the products, you are much more likely to get helped then if you only wander around just browsing. He said to approach an SA and ask for what you want to look at. This shows interest and a knowledge of the brand. He blamed commission on many of the poor shopping experiences that people have in high end boutiques.
 
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#49
Cloudburst2000 said:
I also think much of it has to do with how interested you seem in the bags. These stores get many people who just want to look at the 'fancy' bags but have no plans to actually buy anything. The SAs earn their money through commission. If you don't truly look that interested in the merchandise, they likely think you don't plan on buying anything. They make no money if they help the shopper who isn't planning on purchasing. They can even screw themselves out of a commission if they help someone who just casually wanders in and while they are helping that person, another shopper with an intent to buy comes in. That sale will go to another SA because the SA first SA is helping someone who apparently never intended to buy anything. Much of the problem with the system is based on the fact that SAs work for commission. A friend who was an SA at a high end boutique is the one who told me this. He said if you show actual interest and seem to know the products, you are much more likely to get helped then if you only wander around just browsing. He said to approach an SA and ask for what you want to look at. This shows interest and a knowledge of the brand. He blamed commission on many of the poor shopping experiences that people have in high end boutiques.
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Good point. I went into a Coach boutique to look around, I was the only customer. As soon as I started to ask questions about the bags she came right over to tell me about them. I told her I couldn't buy one but I just liked to look at the bags. It didn't bother her, we had a nice conversation about bags in general.
 
#50
I don't usually go into stand-alone boutiques but if I go into a store that carries premiere bags like Nordstrom or NM, I think the SAs notice what bag you're carrying. Sometimes they will compliment me on my bag. As far as service, none of them really hover but whenever I've asked I've gotten help.
 
#52
Cloudburst2000 said:
I also think much of it has to do with how interested you seem in the bags. These stores get many people who just want to look at the 'fancy' bags but have no plans to actually buy anything. The SAs earn their money through commission. If you don't truly look that interested in the merchandise, they likely think you don't plan on buying anything. They make no money if they help the shopper who isn't planning on purchasing. They can even screw themselves out of a commission if they help someone who just casually wanders in and while they are helping that person, another shopper with an intent to buy comes in. That sale will go to another SA because the SA first SA is helping someone who apparently never intended to buy anything. Much of the problem with the system is based on the fact that SAs work for commission. A friend who was an SA at a high end boutique is the one who told me this. He said if you show actual interest and seem to know the products, you are much more likely to get helped then if you only wander around just browsing. He said to approach an SA and ask for what you want to look at. This shows interest and a knowledge of the brand. He blamed commission on many of the poor shopping experiences that people have in high end boutiques.
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It happened to me at a LV store..The boutique was filled with tourists. The SA cleared showed she wasn't interested in me, sighing when I asked her questions about the dimensions of the bag, looking at her colleagues selling bags, belts and passport covers to a group.
I walked out and returned to the Chanel boutique who had been very friendly a few hours before.
 
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