I have had the absolute worst experience with their service!
I ordered an Anthropologie gift card on February 2nd, and I STILL haven't received it. I emailed them on February 22nd asking them what happened, and at first CS was very nice. They said my address would not be accepted by Anthropologie's system so I confirmed my address and gave them an alternate, BOTH of which I know work because I get packages from Anthropologie twice a month.
I thought we had worked it out, but they called me on March 8th asking for my address again. I couldn't believe it hadn't been shipped after over a MONTH. I gave the rep my address again, and he assured me AGAIN that it would be sent to me as soon as possible.
On March 17th, I emailed them saying my gift card hadn't come yet, but I received no response. Today on the 22nd, I tried calling four times, but I kept getting a "All of our representatives are currently busy. Please leave a message, and we'll call you back" message. Then I called with my friend's phone, and they immediately picked up! It was like they were blocking my number because they knew I was going to complain.
I asked if my card had been shipped yet, and the rep said it had. I asked for tracking information, and she said she would have to look it up in a different database so she had to call me back! She called me back ten minutes later and told me she had to check with Anthropologie so she would have to call me back later again. I think one of the times she called, she called on a cell phone or something because when I received calls before, it was a blocked number, and then this time it was a number with a regular area code and such.
She told me it was going to be shipped now. I couldn't believe it hadn't ALREADY been shipped!! Then later, a man called me from LuckyChic and was very defensive and angry. He said they had made multiple orders on my behalf and acted as if it were my fault. I said, "I understand this is a hassle, but it is your job to get me the gift card that I paid for. I have confirmed my address twice, and you assured me that it would be shipped. I get orders from Anthropologie all the time so I don't understand why this is a problem."
I told him I liked the website and I wanted to shop there, but how could I if my first purchase still hasn't arrived after over a month and a half? And with such unprofessional customer service! He did not give me a definitive answer on whether I would actually get my gift card this time.
I just can't believe any company could run this way. They charged me over a month ago. It is just ridiculous!
I ordered an Anthropologie gift card on February 2nd, and I STILL haven't received it. I emailed them on February 22nd asking them what happened, and at first CS was very nice. They said my address would not be accepted by Anthropologie's system so I confirmed my address and gave them an alternate, BOTH of which I know work because I get packages from Anthropologie twice a month.
I thought we had worked it out, but they called me on March 8th asking for my address again. I couldn't believe it hadn't been shipped after over a MONTH. I gave the rep my address again, and he assured me AGAIN that it would be sent to me as soon as possible.
On March 17th, I emailed them saying my gift card hadn't come yet, but I received no response. Today on the 22nd, I tried calling four times, but I kept getting a "All of our representatives are currently busy. Please leave a message, and we'll call you back" message. Then I called with my friend's phone, and they immediately picked up! It was like they were blocking my number because they knew I was going to complain.
I asked if my card had been shipped yet, and the rep said it had. I asked for tracking information, and she said she would have to look it up in a different database so she had to call me back! She called me back ten minutes later and told me she had to check with Anthropologie so she would have to call me back later again. I think one of the times she called, she called on a cell phone or something because when I received calls before, it was a blocked number, and then this time it was a number with a regular area code and such.
She told me it was going to be shipped now. I couldn't believe it hadn't ALREADY been shipped!! Then later, a man called me from LuckyChic and was very defensive and angry. He said they had made multiple orders on my behalf and acted as if it were my fault. I said, "I understand this is a hassle, but it is your job to get me the gift card that I paid for. I have confirmed my address twice, and you assured me that it would be shipped. I get orders from Anthropologie all the time so I don't understand why this is a problem."
I told him I liked the website and I wanted to shop there, but how could I if my first purchase still hasn't arrived after over a month and a half? And with such unprofessional customer service! He did not give me a definitive answer on whether I would actually get my gift card this time.
I just can't believe any company could run this way. They charged me over a month ago. It is just ridiculous!
I hope you get this sorted out quickly.
And that is your first post here?