I just received a black/tan Artois MM that I bought via distance sale from NM in Chicago. I initially called and left a message; a lovely SA returned my call the next day and I placed my order. It couldn’t have been easier. A confirmation is emailed to you, which must be signed and returned before the item is shipped. The only potential “issue” is that someone needs to be home to sign for the parcel; however, in this day and age, I totally understand the precaution.
I do want to clarify that NM does NOT accept returns on distant sales.
I’m delighted with my new bag!