Distance Sale

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#94
I emailed them a couple of weeks ago and got a response like 2 days later telling me the details of how to make a distance order. I told them which bag I was interested in and no response. It's been like 2 weeks now... are they usually this slow with responses :\? I even followed up.
 
#95
sma83 said:
I emailed them a couple of weeks ago and got a response like 2 days later telling me the details of how to make a distance order. I told them which bag I was interested in and no response. It's been like 2 weeks now... are they usually this slow with responses :\? I even followed up.
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they took about a day-ish to respond to each of my emails. In each email there was a name and contact number for the person whom I was corresponding with- try calling them if you can to check up on your order! Hope this helps.
 
#96
sma83 said:
I emailed them a couple of weeks ago and got a response like 2 days later telling me the details of how to make a distance order. I told them which bag I was interested in and no response. It's been like 2 weeks now... are they usually this slow with responses :\? I even followed up.
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I wrote them in September and didn't hear anything for a couple days. Then an SA called me, apologizing he was on vacation. I can imagine that not all SAs are comfortable in writing English e-mails, so it might only be 1-2. My recent emails were all answered within 1 day.
 
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#97
Ds76 said:
they took about a day-ish to respond to each of my emails. In each email there was a name and contact number for the person whom I was corresponding with- try calling them if you can to check up on your order! Hope this helps.
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:( there isn't a contact number or name. They signed off as Goyard concierge. I followed up last week but still no replies..maybe I should just call the NY store instead?
 
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#98
sma83 said:
:sad: there isn't a contact number or name. They signed off as Goyard concierge. I followed up last week but still no replies..maybe I should just call the NY store instead?
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I don’t know where you live, but I’d just call a store.
my first 2 bags were bought by my DH remotely from NM/Goyard in Chicago and he had a great experience both times. He bought my last at our local boutique, it had opened in the meantime.
 
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#99
sma83 said:
:sad: there isn't a contact number or name. They signed off as Goyard concierge. I followed up last week but still no replies..maybe I should just call the NY store instead?
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I agree with @Swanky . I purchased my Goyard from BG Goyard over the phone and had a great experience. If you could, I highly recommend purchasing from NM or BG Goyard locations also because they accept returns in case the bag doesn't work for you whereas all sales are final at Goyard boutiques. You can also schedule a call so they can do a virtual appointment with you and show you what they have in stock.
 
#100
FYI that Goyard in Neiman Marcus does not accept exchanges or returns. That is stated explicitly on the purchase agreement that you must sign when making a distant purchase.
 
#104
sma83 said:
I emailed them a couple of weeks ago and got a response like 2 days later telling me the details of how to make a distance order. I told them which bag I was interested in and no response. It's been like 2 weeks now... are they usually this slow with responses :\? I even followed up.
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I did distance sales recently and the SA’s been very responsive eventhough I’m responding to their generic email address.
 
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