Dior Tribal stud earrings

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#1,261
mammypig said:
View attachment 3734964

I'm so upset and disappointed. Bought these recently in Paris and haven't even worn once. Today when I tried to put them on the golden ball fell apart from the 'holder'. It was pretty stiff but I wouldn't expect it to fall apart. I'm going to take it back to my local store but does anyone know if Dior will do a repair/send them back for free if the earrings were purchased out of the country?

Thanks!
Click to expand...
They will and should repair/replace for you - just bring your original receipt
 
#1,262
Powder Puff said:
They will and should repair/replace for you - just bring your original receipt
Click to expand...

Thanks. I bought them from the Dior at Lafayette and not their flagship store, hopefully they will still be able to replace/repair them for me. I guess this is not a very common problem (as I don't see many people mention it in this thread) but rather an unfortunate case.
 
#1,265
mammypig said:
View attachment 3734964

I'm so upset and disappointed. Bought these recently in Paris and haven't even worn once. Today when I tried to put them on the golden ball fell apart from the 'holder'. It was pretty stiff but I wouldn't expect it to fall apart. I'm going to take it back to my local store but does anyone know if Dior will do a repair/send them back for free if the earrings were purchased out of the country?

Thanks!
Click to expand...

This happened to a pair I bought in Italy. The US boutique required my receipt in order to repair as they couldn't locate my purchase in the US system. I didn't end up bothering with it because they would have had to send it back over to Europe for repairs. I just used a touch of super glue and viola, problem solved.
 
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#1,266
They will repair it for free. He said they have fixed other ones in the past and he has seen it happen to the pearl earrings before but not this one. Guess just have to be very careful with them in the future.

Thanks for all your comments and advice!
 
#1,272
mammypig said:
View attachment 3734964

I'm so upset and disappointed. Bought these recently in Paris and haven't even worn once. Today when I tried to put them on the golden ball fell apart from the 'holder'. It was pretty stiff but I wouldn't expect it to fall apart. I'm going to take it back to my local store but does anyone know if Dior will do a repair/send back for free if the earrings were purchased out of the country?

Thanks!
Click to expand...
Had the same problem. Mine were also purchased out of the country and the warranty had already expired. Today I was at a Store to show them the broken earring. They said they could send the earring to the atelier for repair, but then it would have taken at least 1 month until I had it back. The SA said they also had the original glue locally, so that customers don't have to wait for the repair.
Within 10 minutes they have repaired my earring for free.
Really a great service.
 
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