Different Policies at Wall Street?

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I recently had the same problem with the Madison Ave. store. I looked at a bracelet with an SA who knows me, and wanted to think it over before buying and asked him to hold it for me for a few days. I called a few days later to purchase, and he told me he couldn't take my VISA, only Amex, AND I had a store credit which he also refused to accept over the phone. I called another store and they had no hesitation whatsoever taking my VISA and the credit, and they shipped the item to me.
 
How odd...I recently purchased a shawl from Madison (one of the Cirque Moliere that only Madison had), put it on a Visa card and it was shipped to my boutique. Maybe it was handled differently because I went through my SA so she gave them the info and the shawl was shipped to my boutique for me to pick up. Sometimes I think that the SAs just make up different "policies" on different days....





I recently had the same problem with the Madison Ave. store. I looked at a bracelet with an SA who knows me, and wanted to think it over before buying and asked him to hold it for me for a few days. I called a few days later to purchase, and he told me he couldn't take my VISA, only Amex, AND I had a store credit which he also refused to accept over the phone. I called another store and they had no hesitation whatsoever taking my VISA and the credit, and they shipped the item to me.
 
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