Firstly, here is the original thread for the story so far...http://forum.purseblog.com/ebay-forum/dhl-courier-seller-dilemma-what-should-i-do-197150.html#post4198080 OK guys...how far am I ment to go with this? This is one of the buyers latest emails.. "Explain that they have delivered your parcel to the wrong address and that you will be taking legal action against them for negligence if they are not prepared to accept liability for their failure to deliver the parcel properly. If they fail to respond then suggest you pursue the matter through your local county court.' Will wait to hear from you first before writing. I think we should both write & we need to include costs for time etc. as well as the fact that the bag cost you .....whatever it was, not the cost of my purchase on eBay. Hope to hear from you later." Ok, so it seems DHL did deliver to wrong address, but they want to wash their hands of the problem. My buyer is prepared to take this case to court and wants me to help her out. We dont live near each other, and plus I have two small children so attending court cases isnt so easy. I just want to fill out a simple claim form, but she isnt having any of it. She wants to go the whole way... What should I do?