Hi all,
In early 2018, there was a pink sapphire fully paved Kelly bracelet on display at my local boutique and the SA informed me that it is a pre-order only item. I fell in love with it immediately and the SA told me if I pay the deposit now then it should be arriving in the 2nd half of 2018. I was so crazy for it that I paid a deposit immediately. The SA told me that it should be arriving in June or July the earliest. This is also how I started the relationship with her and she has been quite helpful. Time flies.. it’s already March 2019 already but the bracelet hasn’t arrived, still. In between I’ve already queried my SA many many times and every time she’d just say that she’ll ask her colleagues. It has been over a year already and I got really annoyed by this. Does anyone know that in this case can I ask them to refund the deposit as it is Hermes side that has failed to deliver the item? I do not want any store credit to be honest as I’m already prepared to break the relation with her and move on to other brands instead. Guaranteeing a jewelry item (not even special order) to be delivered in the same year but ended up having no news for such a long period of time is getting me really nuts.
Can anyone please advise or share your experience with me?
Btw I’m based in Hong Kong. Thanks.
In early 2018, there was a pink sapphire fully paved Kelly bracelet on display at my local boutique and the SA informed me that it is a pre-order only item. I fell in love with it immediately and the SA told me if I pay the deposit now then it should be arriving in the 2nd half of 2018. I was so crazy for it that I paid a deposit immediately. The SA told me that it should be arriving in June or July the earliest. This is also how I started the relationship with her and she has been quite helpful. Time flies.. it’s already March 2019 already but the bracelet hasn’t arrived, still. In between I’ve already queried my SA many many times and every time she’d just say that she’ll ask her colleagues. It has been over a year already and I got really annoyed by this. Does anyone know that in this case can I ask them to refund the deposit as it is Hermes side that has failed to deliver the item? I do not want any store credit to be honest as I’m already prepared to break the relation with her and move on to other brands instead. Guaranteeing a jewelry item (not even special order) to be delivered in the same year but ended up having no news for such a long period of time is getting me really nuts.
Can anyone please advise or share your experience with me?
Btw I’m based in Hong Kong. Thanks.