denied tracking number for orders on hermes.com?

sophialee1688

New Member
Apr 30, 2010
1
0
Los Angeles
hi guys, quick question, has anyone ever ran into a problem like i've experienced? i recently purchased shoes on hermes.com, transaction went through perfectly, however, when i called to request for a tracking number on my order, the request was denied and i asked why, they lady over the phone was quite impolite and said, it's our policy. how so i wonder? am i not entitled to knowing where my shipment is after i've paid for it? anyone had this experience? please advise....thanks
 

Mme CLMdeF

O.G.
Jul 26, 2009
360
2
:: 'H' wonderland ::
I once heard it is their polity not to give out the tracking number but they can track the parcel for you and let you know where the item you ordered is. So I guess you can ask for that.

I hope you will get a better SA the next time.
 

Ms.M

On the Orange Side
Jun 21, 2010
432
1
Australia
Yes, it is H policy not to give a tracking number. It was explained to me that due to security reasons they no longer give the tracking number, apparently details can be changed and therefore ~ items not delivered to original destinations! That said they are happy to and will track it for you.
Congrats on your purchase by the way!!
 

beachtime

O.G.
Nov 5, 2009
1,740
17
Yes this is true they will not give tracking numbers for security reasons but they will be very happy to track the package for you