The one thing to keep in mind here is that Jackie's business is still a small, personal business. This isn't Neiman's or Saks or Target where items are stockpiled to oblivion. The whole purpose behind BE is to offer personal, one-on-one service and produce bags in smaller quantities. You walk into a Rolls Royce Dealership, do you really expect to have your RR ready the same afternoon of next week despite forking over the cash?? It doesn't work that way.
From what I understand BE offers and makes small quantities of handbags that are offered on the website for immediate purchase. Once these are sold out, you must bespoke one to order. Stockpile on the website, and you might as well get rid of BEC- what's the point?
I think many of the challenges and complaints faced by some is the fact that these group bespoke orders become so large, it's hard work to keep track of every single order and detail.....especially when people are changing their minds left, right, and centre. And the threads I've read where people cannot make a decision about lining, handle length, how many zips, etc....etc.......I have to ask, how much interest there actually is in "in-stock" bags??? My head spins reading some of the indecisiveness regarding orders.....perhaps because there are way too many choices.
My EM took approximately 2 weeks to make and 3 days to deliver. To me, that was a very fast turn-around and I am quite pleased.
And as far as leather wear is concerned, I completely agree that wear and tear should take longer to appear and I've asked Jackie personally to look into getting different types of leathers that may address this issue. Her response was many types of higher quality leathers exist, but they cost more, so perhaps this is something we should bring to her attention??
And at the end of the day, I still think for the price, BE bags are an excellent value. The personal service, BEC candy store, and willingness to make people happy are what make BE a success in my opinion.
One last thing. I'm all in favour of having a complaints thread, but I hope others will keep in mind that there are always 2 sides to every story. I read one thread recently where there were several pages of the same complaint (Suzi, you did a fabulous job btw) and after several pages, a resolution was reached, yet we never knew what that was. I found it odd and really didn't know what the point of the thread was. If you're going to post a legitimate complaint, please have the decency and respect to post the resolution as well.
as it means that pertinent information concerning any issues cannot get lost amongst other threads. It would be really useful if all designer sub-forums could have this kind of 'sticky' in place so that everyone can be fully informed as much as possible.
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