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#436
I did just recall a couple years ago I received a new wine sm and it had a large white marking exactly like yours on the front. It was a few inches long and the first thing you saw when looking at the bag. I was amazed it was ever sent out from London in that condition. Even my family noticed it right away.

I snapped a few pics and once Jackie saw it she immediately sent out a new one.

Good Luck!
 
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#437
Ginger....One good thing a about buying stock from the website is as the ladies have already said the bag is fully returnable.

I'm not sure why you received that bag if you paid full price from BE. I wonder if possibly this was set aside for the recent BE sale. (Of which those reduced price bags had disclosures about imperfections) and somehow made it's way to be sold as full-priced stock.

Don't fret I'm sure Jackie will refund or replace for you.
 
#438
Thanks everyone for all your knowledgeable replies. I really am loving the Aubergine color and the style of the WTM. It's amazing how light the bag is. I'm sure I'll hear from Jackie as soon as she is able to reply.

It seems like, from your responses, that the pebbled or matte leathers are a little less prone to marks. I'll have to keep this in mind for any future purchases:D
 
#439
Hi ladies :D

I havent posted in a while, but I wanted to share both my good and not good experiences with BE so others can be aware. I am not here to bash, just to state facts and move on.

First off, let me say that even though I did have some pleasant experiences with BE, I will not be buying anymore BE bags in the future unless some things change.

The main reason why I say this is because if I want to buy one of the styles I like from BE, I would need to buy it from BE couture (straps are always too long for my little torso), and we all know about BE couture and its "non returnable" policy. I love the idea of BE couture, but I think that they need to rethink their non-returnable policy if a bag ordered is NOT exactly what the customer ordered. And I think that there should be no question about this-no customer should have to haggle about getting refunded for something that they feel is wrong. The retailer should refund or replace with the correct item (if I went to a tailor to have something custom made, and they screwed it up, you better believe they would fix it before I paid for it).

Overall, BE bags are beautiful and the leathers stunning. I also think Jackie is a doll. She works hard to keep her business going and is indeed a business woman. And Rose has always been nothing but helpful. But I do think that some of the company policies need to be changed, that the atelier needs to double check orders prior to shipping them out, as well as the people who check orders at BE should too. Many issues could be prevented with a little more QC and attention to order details.

xoxo
Susan
 
#440
:goodpost: Well said Susan.

I have expressed to Jackie in the past that I feel someone should physically inspect each order prior to sending. While BE makes attempts, she told me this was not always possible.

It's boggles me that by actually buying second hand on Ebay or Bonanzle, due to paypal policies, you actually have more protection.

One shouldn't have to work at making a case for a refund or replacement. I think a change to policies needs to be made too if BE is going to continue to grow and prosper.

Initially Jackie had spoke of a customer complaint/review board. I'm not sure whatever happened to that idea. I wish she would have created one.
 
#441
Thanks Ms. Liz :flowers:

I think a customer complaint/review board would be a smashing idea.

I in no means think that there is any handbag/retail company out there that is 100% flawless. There are always going to be things that fall through the cracks and get missed. I think the key element to keeping business is making sure that the customer that falls victim to these "slipped through the cracks" items is taken care of quickly, and to their satisfaction.
 
#442
Susan Lee said:
Hi ladies :D

I havent posted in a while, but I wanted to share both my good and not good experiences with BE so others can be aware. I am not here to bash, just to state facts and move on.

First off, let me say that even though I did have some pleasant experiences with BE, I will not be buying anymore BE bags in the future unless some things change.

The main reason why I say this is because if I want to buy one of the styles I like from BE, I would need to buy it from BE couture (straps are always too long for my little torso), and we all know about BE couture and its "non returnable" policy. I love the idea of BE couture, but I think that they need to rethink their non-returnable policy if a bag ordered is NOT exactly what the customer ordered. And I think that there should be no question about this-no customer should have to haggle about getting refunded for something that they feel is wrong. The retailer should refund or replace with the correct item (if I went to a tailor to have something custom made, and they screwed it up, you better believe they would fix it before I paid for it).

Overall, BE bags are beautiful and the leathers stunning. I also think Jackie is a doll. She works hard to keep her business going and is indeed a business woman. And Rose has always been nothing but helpful. But I do think that some of the company policies need to be changed, that the atelier needs to double check orders prior to shipping them out, as well as the people who check orders at BE should too. Many issues could be prevented with a little more QC and attention to order details.

xoxo
Susan
Click to expand...

:goodpost:

You expressed my thoughts very nicely!

I've noticed often when an issue arises it's the customer's responsiblity to "prove" it with pictures/support of PF member's etc... All this further adds to what I consider a stressful experience already. Personally I can recall having to send several pictures to BE on my wine SM whereas I wondered why my word wasn't taken as a customer. Maybe that's just me but that's how I felt at the time. But of course I respected Jackie's request for pictures and tried to see her perspective even if I totally disagreed.

The board idea sounds great as maybe that would help make BE's reaction less defensive?

Also in keeping with this thread I'd like to just briefly add an issue I've noticed with my angel purses. The zipper often becomes stuck or takes what seems quite a long time to open. This can become annoying and even embarassing when I"m at the check out line.

Recently I"ve purchased a new wallet so it's with hindsight I can see how smooth a zipper is supposed to run!;)
 
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#443
Well, first of all, I would think this a completely normal procedure if I had something to complain about , that I could back it up with pictures! I am on the other side at times in another type of business, and some of the complaints I've heard are due to buyer's remorse, so they can find little nothings just to get a refund or to get their money back!
Some people are really without shame!
Secondly I have absolutely no problems ordering through BEC. My duty as a customer is to be sure of what I order, and not regret not having this or that done. So I'm always enjoying to see when others have been creative and perhaps copy an idea or two..mostly three..lol ;)
 
#444
Glad to hear Bonnie that you have had no problems with BEC. I don't want to go into to much detail about my issues but I will say I was very dilligent about my order and the problem was not of my doing, it was something the atelier chose to ignore on my order. When I contacted BE about it, I was basically shut down and told this was not an issue to them.
So because of that, I am done with BEC- I was stuck with a bag that was not what I ordered and could not return. Until they change their policies, my feelings will remain as is
 
#446
Now going back to my last post it seems a bit harsh on my end, and I in no way meant it to be.

I just want others to know that things are not always perfect. I for one research everything to a sickening degree before I spend my hard earned money on it, ask questions, and make sure all the i's are dotted and the t's are crossed on my end. I feel helpless and confused when that philosophy is not quite followed by those I am purchasing from, KWIM?
 
#447
Susan Lee - I have never had a bad experience with BE, but if I were to pay full price for a bag that arrived not as ordered, I would be very upset. In fact, my expectation would be to have them fix the problem. Period. You have every right to hope for changes before you purchase again. The only way BE can grow their business is to understand and maintain their customers.
 
#449
Susan Lee said:
Now going back to my last post it seems a bit harsh on my end, and I in no way meant it to be.

I just want others to know that things are not always perfect. I for one research everything to a sickening degree before I spend my hard earned money on it, ask questions, and make sure all the i's are dotted and the t's are crossed on my end. I feel helpless and confused when that philosophy is not quite followed by those I am purchasing from, KWIM?
Click to expand...

You didn't come across harsh and goodness knows I hope I don't either!

I think this thread is very useful for newbies to read before buying in order to be well informed. It's a great resource.

I"m with you Susan in that I hope changes are made going forward and I totally agree with Suzi's support of your experience. She's a great mod and will tell you just like it is!:smile1:
 
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